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Pleasantly surprised when I checked in recently at the Signature for a quick business trip to San Francisco. The hotel is very fresh and contemporary - simple, quick check-in and a room that had more amenities than expected. Bright cheerful colors and modern furniture. The only downside is that there were absolutely no closet space which was not a major problem for me since I was traveling alone so I just lived out of my suitcase on the floor for two nights but it may be an issue for a couple or family (but maybe it was just the room that I had as I just needed a room for one person) Also be warned that there are NO elevators which made carrying my luggage to the third floor a bit of a challenge but that said I have a feeling that the friendly staff would be more than willing to help with the luggage. Customer Service at this hotel is as good as it gets! Neither the lack of closet space nor the lack of an elevator was a deal breaker for me. For the price point, this is an outstandingly good value, and I plan to return to the hotel on my next trip to San Francisco. Highly recommended
Date of stay: November 2022
Trip type: Traveled on business
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GuestXperience Team, Other at Signature San Francisco, responded to this review
Responded Dec 7, 2022
Dear guest, we are glad that your review reflects a positive impression of us from your recent stay here. We are equally pleased to have the opportunity to host you and, we look forward to having you back with us soon. Thanks! Best Regards, Signature San Francisco Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews triple bunk bed table lamp clean property yogurt comfortable stay covered parking reception area flights of stairs stayed here for one night great stay ironing board free breakfast your luggage nice hotel mini fridge first floor bathroom door
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Very clean and great atmosphere...your employees were great..very warm. We would definitely stay again. We also felt safe walking around and we didn't worry about our vehicle at all the whole time we were there.
Date of stay: March 2022
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My wife and I stayed here for one night to fill in a travel gap. Clean place, friendly host and staff. The surrounding area is a little sketchy; think Uber when coming back during late hours. As with a lot of San Francisco, neighborhoods are slowly being gentrified. That being said, the room was adequate for our short term needs.
Room tip: Be aware of your environment, especially when walking from the Civic Center BART stop.
Date of stay: October 2022
Trip type: Traveled as a couple
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GuestXperience Team, Other at Signature San Francisco, responded to this reviewResponded October 27, 2022
Dear Guest,
Thank you for your amazing review. We're truly very delighted to learn that you had the most comfortable stay and loved the service rendered by our staff. We look forward to welcoming you again!
Best Regards, Signature San Francisco Customer Care Team
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The property was very clean. The owners/management team were very friendly! I thought that parking was included in the nightly rate, but it is not. It is an additional $30. The garage is gated overnight. My bed was super comfy and the room is small, but was stocked with a coffee maker, mini fridge, iron, hair dryer, etc. This hotel is a great option for a quick stay for better value than most SF hotels!
Date of stay: October 2022
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GuestXperience Team, Other at Signature San Francisco, responded to this reviewResponded October 6, 2022
Dear Guest,
Thank you for your glowing review. We believe in providing top-notch hospitality that makes our guests visit us again and again. We're quite happy to hear that we have been successful in making it a wonderful stay for you here. Please return soon!
Best Regards, Signature San Francisco Customer Care Team
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My only issue was the front seat called us at 11:30 at night to move our car because someone couldn’t parallel park. Not appropriate to wake someone up because they can’t park very unfortunate. I am mad about that
Date of stay: September 2022
Trip type: Traveled on business
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GuestXperience Team, Other at Signature San Francisco, responded to this reviewResponded September 26, 2022
Dear Guest,
Thank you for taking the time to review us. While we're glad that you had a good stay in our clean rooms, we apologize for the only inconvenience you faced. We understand that it was inappropriate to have woken you up at such an odd hour but we were helpless as all the other spaces were full. We assure you this won't repeat. We hope this will not deter you from visiting us further!
Best Regards, Signature San Francisco Customer Care Team
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This place is absolutely perfect for our big tribe! The staff are so nice and warm and welcoming free breakfast for all the kids comfy beds directions by love especially the triple bunk bed!! We are definitely going to keep this place in mind when we come back for visits to SF ❤️💖👍🏽🤩
Date of stay: September 2022
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GuestXperience Team, Other at Signature San Francisco, responded to this reviewResponded September 13, 2022
Dear Guest.
Thank you so much for the amazing review! We are so happy to hear we were able to deliver everything you look for in a hotel. Our staff will be equally pleased to learn of your high praises. We truly appreciate your choosing to stay with us!
Best Regards, Signature San Francisco Customer Care Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.