This hotel does need some updates. The location is good but it definitely needs more amenities as well. The carpet in the room was old and the restaurant/bar only operates at certain days and times making it inconvenient for travelers who do not come in at those times. Just make sure you conduct additional research as the price does not reflect what you pay for.
Hotel is beautiful, very typical for downtown SF hotels. Our room was nicely decorated, nice appeal when we saw it for the first time. However, the tub had a big stain around the drain that we immediately brought to their attention. They agreed to move us to another room the next day. We never heard from them again. Upon checking out I brought it to their attention again including pictures of the problem. They said we were "probably not offered another room because the hotel was fully booked". Were they fully booked or not? I asked why no one followed up with me and he said de didn't know why. We were very disappointment in the response and lack of follow up. They refunded us the daily hotel fee and as much as we appreciated the $100 refund, left disappointed with our stay otherwise this would have been easily a 4.5 to 5 star review.…
Our room was never cleaned. When we called the front desk to ask them if they could clean our room (as we were told when we checked in) they were very rude and kept telling us they would not clean it. After some time, they told us it was possible to have it cleaned. When we came back after 9 hours it still had not been cleaned. We called the front desk and they told us that there was nothing they could do. The other important thing is the parking. We spoke with two people, one was really nice but the other one was extremely rude and made us pay extra for the parking without giving an explanation. The room was nice but too expensive. I do not recommend staying at this hotel.
The ambiance was great along with the staff. My room was next to the elevator, which was very loud and noisy, especially when trying to sleep. The hotel is in a great location to access the best parts of San Francisco!
I had not heard of this hotel before I booked it, using the location, on line reputation and photos as my guide. It is a beautiful hotel with old world charm and modern attitude. The spacious clean guestroom was highlighted by daily housekeeping service and the pleasant greetings as we arrived and departed throughout our visit.
We stayed here for two nights. Checkin was east however we had to park down the street at a parking garage, our mistake was that we should have unloaded the car first. The staff were friendly and efficient, the elevator was always present. Coffee was available in the morning however they only had herbal tea. The beds were comfortable with decent wifi.
The Marker was a great experience. It was clean, beautiful and had the biggest tub I've ever seen in my life. Would recommend you stay here!! It was in a great location, close to everything, and had a fantastic restaurant on site.
The hotel was excellent, it was close enough to union square and short Lyft or Uber ride to stadium. The hotel staff were excellent and helpful even though they were so busy with a wedding party. I do recommend to park your car in the parking garage it was 40 bucks but well worth the peace of mind. Ace parking around the corner
Great hotel in a pretty central location, very friendly staff who were as accommodating as humanly possible.They give you a complimentary water bottle when you check in and have a filling station in the lobby, along with coffee every morning. The lobby area is great if you need to work down there for a bit or even host a meeting.
I would not recommend staying here to anyone and I would never stay here again. We were excited to stay in San Francisco but there are most definitely better options than The Marker. Although on the hotels.com description it states there is self parking for 39 dollars, this is a bit misleading… upon arrival and inquiring about parking we were told there is no parking and the two places that are recommended were full. We asked for some guidance or a map or anything to help us find parking (repeatedly) and were finally referred to a map website…parking is not the easiest in San Francisco. The hotel room was not clean. There were whole dates (how could this possibly be missed??), date pits, elastic bands and other bits of garbage and grime on the floor of our room- gross. The shower door tracks were thick with black mildew and in the process of finding out that our tv was non functioning we also found out that the remote control was imbedded thickly with food (or vomit, who knows- it looked disgusting) between the buttons. The clear lack of cleaning and sanitizing is unacceptable, even more so during a pandemic. Our room only had two towels despite booking for four people. This hotel tarnished our San Francisco experience but now we know for next time. …