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Book a vacation rental worry free with our Payment Protection
This policy is provided by FlipKey, Holiday Lettings and Niumba. These companies are wholly owned subsidiaries of TripAdvisor and will be solely responsible for any related support or services with respect to this policy.
Every vacation should be smooth and stress-free, so we’ve put our money where our mouth is by offering Payment Protection on your stay if access to the property is prevented or denied upon check-in.
What is Payment Protection?
Payment Protection gives guests extra peace of mind when booking a rental through our website. It means that we will offer a full refund for your stay if:
you’re prevented or denied access to your rental when you check in
the property is misrepresented (differing substantially to what was advertised)
You are covered up to $10,000, £7,000, or €7000 (this depends on the currency in which you made the booking).
What does ‘misrepresentation’ mean?
We consider a property to be misrepresented if there are material differences or defects compared to what was advertised.
Payment Protection guarantee does not apply if you make a claim based on the following: