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Married female, age 43 with 3 grown sons.
The perfect 3 or 4 star hotel/resort will have...
Great beds with crisp, clean bedding
Clean, fresh linens - no frays or tears
Super clean, spacious rooms
Customer service throughout the hotel
Bath products (a girl loves good bath goodies)
My family will ALWAYS take the time to write a great letter of thanks or compliment special staff members if they've treated us great! There's nothing better than a great hotel experience with awesome staff members in my opinion. I don't need to be treated like a queen - I just want to stay at a place where they value good customer service and treat people in such a way that they feel special and valued as guests.
I also choose many of the hotels/resorts based on the pools! We love a beautiful, relaxing pool experience!