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If you say you're a mexican restaurant you better not screw up the chips and salsa, if you claim to be thai then know how to make pad thai, if your vietnamese don't screw up the pho, if you're a brewery make good beer and if you want my business be nice. It isn't complicated and I'll forgive a lot, but if you can't be nice you're in the wrong business.
I use TripAdvisor when booking rooms, sightseeing and for food so turnabout is fair play.