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When it comes to dining, I believe there should be some "value" in the meal. There is nothing worse than going home hungry from a meal. I am not dazzled by presentation. Please give me good service, good food and I will be happy. When it comes to travel, a clean room (and bathroom) a good bed and quiet air conditioner are more important than a view - but that just me.
And I applaud places that answer reviews, both good and bad. How can a place get better if it does not know what it is doing both right and wrong? If I owned an establishment, I would thank every reviewer for deciding to spend their hard earned money at my place and to answer their review.