Jl. Wolter Monginsidi no. 1 | Komplek Bahu Mall, Blok A3, Manado 95115, Indonesia
381 Reviews
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
323
Very Good
25
Average
9
Poor
11
Terrible
13
true
Recent Reviews:
ShannonMou7
Trip type:
Business
Great place!
Mar 15, 2024
I stay here for a week, and here's some things:
+The option of buffet breakfast is plenty so as a vegetarian it is a great convenience for me.
-However on...
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I stay here for a week, and here's some things: +The option of buffet breakfast is plenty so as a vegetarian it is a great convenience for me. -However on banquet buffet (on an event) there is one occasion where I don't have any options of vegetarian food despite the PIC already inform the team. Thankfully the situation was settled quite quickly by the team. So it's a win.
+The housekeeping team is doing a great job, the room is clean, the amenities is decent. +The pool is nice, I love it! The view is superb. +The receptionist are quick, and accommodating our request very well. Thanks to David and Erik that took special care to do a bunch of wake up calls for many rooms, you both are lifesaver! Thanks to Sonya who are more than happy to helps us with our extra request, and radiating warm smile event on the busiest hours. Kudos! +The Barol Restaurants has great view and the cleanliness is maintained neatly. Thanks to Dhevy!
-Just a tiny wee bit of suggestion, please make sure the QR code for room directory are available in each and every room :)
I enjoyed the stay, thank you!
Best Western The Lagoon, General Manager at Best Western The Lagoon Hotel, responded to this review
Dear Valued Guest Warmest Greetings From Best Western The Lagoon Hotel!
Thank you very much for your candid review of your recent stay at our Hotel. We love to read that you enjoyed the service. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment and we would be honored to have you return to our hotel in the future.
Hotel with Superb View & a Few Extra Baby Cockroaches
Nov 28, 2023
We just got back from Manado. Best Western was chosen because of its extraordinary view & location. I had to admit the view is superb. We could view part of...
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We just got back from Manado. Best Western was chosen because of its extraordinary view & location. I had to admit the view is superb. We could view part of the city from our room which is really beautiful. Enjoying breakfast looking at the sea. I give 5 stars for the location and view.
Unfortunately the maintenance is so bad. We found 3 small baby cockroaches in our room. The bathroom is not cleaned properly.... found strands of hair on the drainage when we just checked in. For certain the housekeeping department needs to train their staff more intensively. I give 2 stars for maintenance.
Service is mediocre. We were not provided with towels when we first checked in and it took one hour to request. I give 3 stars for service.
In conclusion... if you prioritize the view and location and don't care too much for the cleanliness and the extra baby cockroaches then you should pick this hotel.
You can enjoy the sea view either in the room or at the restaurant, delicious breakfast, helpful staff, night can see the beautiful city view of Manado, comfortable and safe...
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You can enjoy the sea view either in the room or at the restaurant, delicious breakfast, helpful staff, night can see the beautiful city view of Manado, comfortable and safe swimming pool for children, beautiful sunset view, recommended hotel in Manado.
Convenience for a family stay. If you bring all your family member there is no doubt you will enjoy your stay here. No unnecessary noise, so if you have a...
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Convenience for a family stay. If you bring all your family member there is no doubt you will enjoy your stay here. No unnecessary noise, so if you have a toddler you don't need to worry about their sleep being disturbed.
Nice rooms, Very friend lt staff and unbeateable view.. when In manado, if you are looking for a hotel that is In The city center but not as crowded Of...
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Nice rooms, Very friend lt staff and unbeateable view.. when In manado, if you are looking for a hotel that is In The city center but not as crowded Of area, than you must Try this hotel. Nearby shop Ping center an restaurants