Surestay Plus Hotel by Best Western AC LUXE Angeles City
8-3 Surla Street, Angeles City, Luzon 2009, Philippines
21 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
10
Very Good
5
Average
3
Poor
1
Terrible
2
true
Recent Reviews:
U2945XBclaireh
Trip type:
Couples
Brilliant deal!
Jan 11, 2020
What a great find! Clean, reasonable and NOT at all seedy unlike many of the other Clark hotels. This is a lovely place to stay if you’re not like the...
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What a great find! Clean, reasonable and NOT at all seedy unlike many of the other Clark hotels. This is a lovely place to stay if you’re not like the typical Clark crowd. Genuinely friendly staff and decent higher end rooms. Food in the restaurant was decent too. Really would recommend the place.
Hotel location is convenient. Service has been very disappointing. Zero elite recognition. Despite being SureStay Plus, no free breakfast is offered.
On a positive side, hotel has very nice, modern...
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Hotel location is convenient. Service has been very disappointing. Zero elite recognition. Despite being SureStay Plus, no free breakfast is offered. On a positive side, hotel has very nice, modern and clean rooms and comfortable beds. However motion sensors in bathroom create a trouble at night if you share a room. There is no way to keep light off manually. I also found internet connection problematic, though VPN somehow made it workable.
It was my first time to ever stay in a hotel where they do not clean your room (when staying more than 1 night). When I asked the staff why...
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It was my first time to ever stay in a hotel where they do not clean your room (when staying more than 1 night). When I asked the staff why they did not clean, her response was: "you should have told us to clean it" --- i have never heard of a hotel requiring guests to inform them to clean the room every time. Staff was also rude and not helpful - a simple sorry would have been appreciated.
Great Hotel for middle class Filipino. The window of my room was showing an inner emergency firehose on the floor.
Nov 25, 2019
The window of my room was showing an inner emergency firehose on a floor. In my opinion an inner room. The Hotel is great for middle class Filipino which has...
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The window of my room was showing an inner emergency firehose on a floor. In my opinion an inner room. The Hotel is great for middle class Filipino which has different aspects of quality and noise as western. If you are western bring ear plugs. "by BEST WESTERN" must be marketing driven. Staff is friendly and helpful. The management and the floor plan is not good. The Management should advice the marketing to focus on Filipino, Chinese and Indian customer with more modest mindset then western. "by BEST WESTERN" is definitely misleading and must be eliminated.
If you want a clean room ,large comfortable bed and a large shower toilet are its ideal.
Great wifi and large TV air con was perfect.
The only problem for...
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If you want a clean room ,large comfortable bed and a large shower toilet are its ideal. Great wifi and large TV air con was perfect. The only problem for me was the pool was not open for the first 5 days of my stay. I would like to say thanks to Hope and Paulene on the front desk And a big thanks to Cherry from housekeeping who works non stop cleaning the room and always so helpfull
KarenRGS, General Manager at Surestay Plus Hotel by Best Western AC LUXE Angeles City, responded to this review
Dear Beens55
On behalf of your whole Surestay Plus Hotel by Best Western AC LUXE family, thank you for choosing to stay with us!!!
We are delighted to know that you had a wonderful experience during your stay. YOur commendation for Cherry will surely be shared with her.
However, please accept our deepest apology on the pool, unfortunately it was under cleaning maintenance during your stay.
We hope to welcome you back!!!
Best Karen Ang Niegas General Manager gm@surestayangelescity.com 09989701860