Via Tiro A Segno 22 | Malpensa, 21013 Gallarate, Italy
255 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
49
Very Good
76
Average
73
Poor
34
Terrible
23
true
Recent Reviews:
S6018QGmichaelr
Austin, Texas
Tremendous Staff (Erica and Mario) and well apportioned hotel
Dec 9, 2019
Having visited Italy multiple times, and typically spending more than 25 days per year in hotels and rental homes, I have experienced a wide range of accommodations and staff across...
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Having visited Italy multiple times, and typically spending more than 25 days per year in hotels and rental homes, I have experienced a wide range of accommodations and staff across many properties. I selected this hotel initially as it was one of the few that both listed and reserved Queen beds, offered Parking and was not far from major roadways and the airport. The hotel was excellently maintained, offered lot (with video surveillance) and garage parking (10 euro/night, which I only had to use on Friday), a nice well apportioned breakfast area (with a coffee bar) with optional (6 euro) buffet. The bed was a full queen and was in excellent condition and the property was updated and clean.
Most importantly, the staff was excellent, specifically Erica and Mario. Erica and Mario were professional, friendly, very helpful and a wealth of information. From assistance in notifying us and assisting us in navigating the daily transportation strikes (which was a life saver in assuring we met our designated tour times in Milan), to restaurant and other recommendations making our visit more enjoyable. Both Erica and Mario went far beyond their responsibilities insuring the hotel as maintained, customers were taken care of, especially during short staff and unusual circumstance periods, while maintain a professional and friendly atmosphere. If I were the property owner, I would insure I did not lose these two to other opportunities.
We visited on the,26th September for a week ..It was convenient for the,train .Restaurants etc
I Would like to add The girls especially were absolutely fantastic. They pointed us in...
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We visited on the,26th September for a week ..It was convenient for the,train .Restaurants etc I Would like to add The girls especially were absolutely fantastic. They pointed us in the right direction for the train.The restaurants which wernt far away The room was clean and ideal for us .Keep it up girls your doing a great job with customers Mr and Mrs Wells UK
Beurk !
Room 501 !
Ugly Noisy just beside the lift !
Welcome with Frankenstein ! The receptionist of the night.
Don't think to stop here !
The coffee machine...
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Beurk !
Room 501 !
Ugly Noisy just beside the lift !
Welcome with Frankenstein ! The receptionist of the night.
Don't think to stop here !
The coffee machine doesn't work and the price was not in the Wall.
The breakfast with brioche in the plastic ........
AlessandroBorellini, Front Office Manager at Jet Hotel, Sure Hotel Collection by Best Western, responded to this review
Dear Guest, we are honoured that you created a Tripadvisor account just to review your stay here, and that your experience has been so incisive that you couldn't refrain to leave your comment. We believe bad publicity doesn't exist, so we thank you for your contribute and take inspiration to promote some special offers for Halloween. In case you'd like to give us other constructive tips we are open to talk about it, maybe next time face to face. Best regards, the creepy staff.
Nice Place, Nice staff!
Well located Hotel, near Train Station, Airport, etc. You can get there from Malpensa easily and go to Milan by train avoiding Milan´s noise and crowd....
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Nice Place, Nice staff! Well located Hotel, near Train Station, Airport, etc. You can get there from Malpensa easily and go to Milan by train avoiding Milan´s noise and crowd. Good restaurants nearby too. On the other hand, the Hotel has comfortable and clean rooms, but the most important, very nice staff. I totally recommend it.
The JetHotel is very clean and staff is very helpful. Wi-Fi is free and works very well. Our pillows were a bit flat and kind of hard. Breakfast is simple...
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The JetHotel is very clean and staff is very helpful. Wi-Fi is free and works very well. Our pillows were a bit flat and kind of hard. Breakfast is simple but you don't really need more. The bar tender prepares excellent cappuccino! The building is not very modern and our room was carpeted. The hotel is not walking distance from the center of Gallarate, but it's close to all the main roads and highways leading to Varese and Milan.