TripAdvisor

Traveler Reviews brought to you by

Sure Hotel by Best Western Paris Gare du Nord: 224 rue du Faubourg Saint Denis, 75010 Paris, France

200 Reviews

TripAdvisor Traveler Rating:

Value

Rooms

Cleanliness

Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews:

naramac93

London, United Kingdom

Trip type:

Couples

Complete Disaster

Jan 3, 2020

We’ve only got one positive about this hotel and that is the staff were very friendly and helpful upon checkin, checkout and when we needed help. They let us store... more »

We’ve only got one positive about this hotel and that is the staff were very friendly and helpful upon checkin, checkout and when we needed help. They let us store our luggage prior to checking in which was very helpful.

Now... where to begin?! Upon entering the lift, it was evident that only two people could physically fit in there and in a side by side position. The lift doors jam and slam you on the way in and out.

When we entered the room, it was pretty much matching the outside temperature of 2 degrees Celsius. The radiator was broken and the portable heater that had placed in the room did not sufficiently heat up the room. We sat in our coats for 2 hours before anything was done, despite asking twice to have someone check it. When the engineer arrived with a member of staff from the hotel, he told switched on the air on to 29 degrees Celsius and told us not to touch the setting because the wiring was synced with the room next door.

The room was located in the attic on the 6th floor. The bathroom was oMay big enough or dwarves and had a sliding door which was partially broken, with an additional broken extractor meaning we had to air the whole room out after each shower. The soap dispenser was broken, the tap was wobbly and the shower drain was evidently blocked as water kept rising above the step when showering.

There were planned construction works on the 5th floor but we were never informed that these would begin from 9am in the morning right up until 9pm for two consecutive days. On top of that, we were not informed that construction was extended to our floor and the roof. At one point, we opened the door to see where the noise was coming from and were greeted by a huge ladder blocking the doorway - which we’re sure is a health and safety hazard, particularly as it was left unattended and we had to call for help for someone to move it so we could leave our room with our luggage on the last day.

Adding to the abundance of construction noise were rowdy neighbours who we could hear crystal clearly through the paper thin walls.

Avoid at all costs unless you’re happy to deal with these red flags.

Relax02903797066, Responsable réception at Sure Hotel by Best Western Paris Gare du Nord, responded to this review

Dear Sir/Madam,

Thank you for your feedback regarding your recent visit at our hotel.

I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests.

You are right, the lift is narrow and we aware about it but a larger cabin may not fit in the staircase.

I certainly apologize for the inconveniences you experienced because of the renovation works. We are hospitality professionals who work diligently to ensure our guests have a pleasant stay. It is certainly not our intent to inconvenience our valued customers. Again we truly regret that we failed to deliver an exemplary performance in this context. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely Yours,

Alain,

« less

Jctrips17

Trip type:

Family

Dec 31, 2019

It was a convenient location to the gare du nord station and there are bus stops outside the hotel. Good breakfast The room was not too bad and was big... more »

tamishaf

Tampa, Florida

Trip type:

Family

Mrs.

Dec 25, 2019

This hotel is nestled in what one could call a small piece of India. Also it's 5 minutes walk away from the Gare Du Nord which is said to be... more »

hche78

Overall Good Experience

Dec 19, 2019

Reception staff was really helpful and polite. Clean room and bathroom, small but expected. However, the corridor has slight odd smell at times and smell of people smoking. Good location... more »

laz1809

Solihull, United Kingdom

Trip type:

Couples

Average

Nov 19, 2019

When you first walk in, reception is very nice with friendly and helpful staff... however when we went to our double room, we were greeted with an unpleasant smell coming... more »

1-5 of 200 Reviews

See all 200 reviews for Sure Hotel by Best Western Paris Gare du Nord

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.