358 Westgate Road, Newcastle upon Tyne NE4 6NU, England (Formerly Ryokan Hotel)
165 Reviews
Certificate of Excellence 2019
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
79
Very Good
60
Average
20
Poor
5
Terrible
1
true
Recent Reviews:
Gordon W
Trip type:
Business
Sound Stay
Dec 13, 2019
Room was quiet as requested. All appliances work. Room was clean as was bathroom A little mould around sealant at shower tray. Room large. Bed very comfortable. Bedding very white...
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Room was quiet as requested. All appliances work. Room was clean as was bathroom A little mould around sealant at shower tray. Room large. Bed very comfortable. Bedding very white and towels white and fluffy. Receptionists were very pleasant. Breakfast was disappointing. Limited self-service.
Surehotelnewcastle, General Manager at Sure Hotel by Best Western Newcastle, responded to this review
Dear Gordon W,
Thank you for your feedback.
I am happy to say that we are looking at changing our breakfast offering in the new year.
We look forward to welcoming you again to the Sure Hotel Newcastle on your next visit.
Very easy to find coming in from the west from the M6,its a straight road there
Good parking facilities and an easy 15 minute walk downhill to the centre for...
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Very easy to find coming in from the west from the M6,its a straight road there
Good parking facilities and an easy 15 minute walk downhill to the centre for bars and nightlife
Spotlessly clean and very comfortable room.
It was also quiet at night
Breakfast was more than enough to get started for the day.
If back in town again would certainly stay here again.
Surehotelnewcastle, General Manager at Sure Hotel by Best Western Newcastle, responded to this review
Dear GEORGE P, Thank you for your feedback. Its lovely to hear that you found the hotel to your requirements.
We look forward to welcoming you again to the Sure Hotel Newcastle on your next trip.
What a lovely hotel and the staff were brilliant. Chatting away to Ian at Breakfast and he gave us loads of information on what to do in Newcastle. His advice...
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What a lovely hotel and the staff were brilliant. Chatting away to Ian at Breakfast and he gave us loads of information on what to do in Newcastle. His advice was first class and we had an amazing time. The room was spacious and very clean and comfortable and breakfast was nice too. Thanks again we will most definitely be back again soon
Surehotelnewcastle, General Manager at Sure Hotel by Best Western Newcastle, responded to this review
Dear 933Jules,
Firstly may I take this opportunity to Thank You for taking time to leave some feedback.
Its lovely to hear you found the hotel and staff brilliant. Thank you for the mention about myself, I feel like a tour guide at times, and never enough time to see everything that I can suggest.
We look forward to welcoming you again to the Sure Hotel Newcastle on your next trip.
I booked in for an overnight stay for work purposes. Given the price that I had paid for the night, I was pleasantly surprised. On arrival there was an ample...
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I booked in for an overnight stay for work purposes. Given the price that I had paid for the night, I was pleasantly surprised. On arrival there was an ample sized car park. The young lady on reception was very polite and welcoming and got me checked in quickly, advising me that the hotel had a Punjabi restaurant on site. My room was a reasonable size with a modern style about it, as was the bathroom. I did have a quick look inside the Punjabi restaurant and it looked very smart and smelt wonderful. I had to be at a meeting in Newcastle very early the following morning so, as much as I wanted to sample the food, I decided not to. Breakfast was included in the price and is a small help yourself buffet which did me fine. I had seen a comment by another guest that mentioned the area where the hotel is located. I walked down into the city centre and can only think that the reference was to a couple of high rise apartment blocks close by, but it was fine and actually quite a pleasant walk. Check out the following morning was easy and carried out by a friendly chap. I enjoyed my stay and would definitely visit again if working in the area.
Surehotelnewcastle, General Manager at Sure Hotel by Best Western Newcastle, responded to this review
Dear Steve C,
Many Thanks for taking time to leave some feedback. We always like to hear from guests and their experience while staying with us. Its lovely to hear that you found the hotel to your requirements.
Now there is an excuse to come back, just to sample the delights of Luigikhan's restaurant and the mouthwatering delights.
As you mention the only downside possibly that other guests refer to are the high rise flats that could do with a refurbishment.
We look forward to welcoming you again to the Sure Hotel Newcastle on your next trip.
No complaints at all. Staff were really friendly and helpful. Breakfast was much better than I expected from a 3 star. Very tasty. And we had a stadium view 😊...
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No complaints at all. Staff were really friendly and helpful. Breakfast was much better than I expected from a 3 star. Very tasty. And we had a stadium view walking distance to St James Park. And they have a curry house attached to the hotel. Not that I got to try out as my 7 year old doesn't like curry. I would definitely go there again. Great value for money. Thanks
Surehotelnewcastle, General Manager at Sure Hotel by Best Western Newcastle, responded to this review
Dear leegW8795ZW,
Thank you for your feedback. Its nice to hear you enjoyed your stay. Shame you missed the opportunity to sample the delights of our restaurant, maybe next time? We do have a couple of non curry dishes that your son may enjoy.
A slight view of the Stadium and of course your tour of the stadium while here.
We look forward to welcoming you again to the Sure Hotel Newcastle on your next trip.