TripAdvisor

Traveler Reviews brought to you by

The Bull Hotel, Sure Hotel Collection by Best Western: Westgate, Peterborough PE1 1RB, England (Formerly The Bull Hotel)

1,104 Reviews

TripAdvisor Traveler Rating:

Value

Rooms

Cleanliness

Service

Excellent

425

Very Good

370

Average

176

Poor

Terrible

Recent Reviews:

DeanStix

Rochester, United Kingdom

Trip type:

Business

Mr Stix

Jan 11, 2020

Stayed here for first week in January. Staff were all very pleasant, but not so keen on various parts of the hotel. POSITIVES..... Polite, friendly and helpful staff... Food in... more »

Stayed here for first week in January. Staff were all very pleasant, but not so keen on various parts of the hotel.
POSITIVES.....

Polite, friendly and helpful staff... Food in main restaurant was very good and at a reasonable price.

NEGATIVES.

Absolutely NO atmosphere whatsoever in either the bar or the breakfast/dinner dining areas. Just a little background music or something would make both areas a warmer place, but both were like a morgue and you could hear other people’s conversations it was that quiet (some music would have helped no end) I did actually request some music be played, whilst I dined in the restaurant, but when the lady waitress asked the duty manager, they were apparently told “No” !!! I wasn’t after a Rave, just a little background noise perhaps !!
On the one occasion music was played at breakfast however, I think the CD must have been “Now Thats What I Call Funeral Service Music Volume One” !!! Really, it can’t be that hard just to play something sensible
but non wrist slitting ??!!!!
The Bar food was Horrid.... Battered Cod ... the batter was sloppy with no crunch whatsoever (almost certainly frozen) and the chunky chips weren’t cooked and hard in the middle.... I gave it a second try, but the burger this time wasn’t much of an improvement. How can the bar food be at such polar opposites to the restaurant food ??
Rooms on corridor 140-160ish.... every morning from 4am ish, it was so noisy, with banging and crashing coming from what I think was kitchen staff. Room cleaning was terrible. First night I opened a bar of soap, used it once to wash my hands and following morning it was taken ??!! But not replaced. Every day I had long dark hairs in sink, bath and in my bed.... I have very short fair hair, so 100% not mine. Towels that I clearly hung back up to use again were replaced.. Not an issue really, but hotels promote the “save the planet” issue with reusing towels, but don’t follow their own guidelines. I returned one afternoon to find a clear bin bag full with dirty tissues and other rubbish (not mine) just left on my dressing table and a dirty mug just filled with water and left in my bathroom !! Also on arrival on my first night, both mugs had tide marks around the top where they hadn’t been washed properly...
I complained and was upgraded to a better room, by very helpful staff, but it was very off putting and I have changed my hotel booking for next week and shall be staying elsewhere.

BullHotelPeterboro, General Manager at The Bull Hotel, Sure Hotel Collection by Best Western, responded to this review

Dear Mr Stix,
Thank you for your review, and I duly note your feed back.
I promise that your comments will be discussed with each of our teams to improve our performance where necessary.
I do hope that we will have the opportunity of welcoming you back to this hotel in the future.

Yours sincerely,
Alan Price

« less

bella010163

Cambridgeshire

Trip type:

Family

Christmas lunch

Jan 1, 2020

This has got to be the worst Christmas lunch I have ever eaten , as a vegetarian I had asked for roast but without the meat and an extra Yorkshire... more »

Sidmouth4me

Yaxley, United Kingdom

Trip type:

Couples

Could be better

Dec 24, 2019

We stayed 3 nights in December and were disappointed with our visit. The only thing good about the hotel is the location. Breakfast: my wife always has hot chocolate at... more »

Mark B

St. Neots, United Kingdom

Lovely Hotel, great location

Dec 1, 2019

The Bull is a lovely hotel set in the heart of Peterborough town centre. The parking can be a little tricky to navigate but if you are staying at the... more »

emmaandsamschool

Oxford, United Kingdom

Trip type:

Friends getaway

Such a lovely hotel

Nov 24, 2019

I have stayed at the Bull Hotel before, but this time was even better. The bed was comfy, lovely smelling complimentary shampoo and shower gel, classy complimentary biscuits and I... more »

1-5 of 1,104 Reviews

See all 1,104 reviews for The Bull Hotel, Sure Hotel Collection by Best Western

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.