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Galaxy Beach Resort, BW Premier Collection: Laganas 29100, Greece (Formerly Galaxy Hotel, Best Western Premier Collection)

603 Reviews

Tripadvisor Traveler Rating:

Value

Rooms

Cleanliness

Service

Excellent

231

Very Good

198

Average

100

Poor

Terrible

Recent Reviews:

Kristína R

Prague, Czech Republic

Trip type:

Family

Perfect holiday!

Mar 23, 2024

Lovely hotel, friendly staff, perfect holiday, food was delicious. The distance of the hotel from the airport was very good. We rented a car and traveled the island in one... more »

HeatherDxoxo

Trip type:

Family

We absolutely loved our stay at The Galaxy

Oct 27, 2023

We had completely managed our expectations due to it being end of season and having read reviews on here but goodness me there was no need! We have just had... more »

Steve G

Trip type:

Family

Amazing hotel - George and his team made us feel like family visiting - and honestly what more could you ask for.

Oct 15, 2023

We don't understand the negative reviews written about this hotel, we have never stayed anywhere as a family where we felt our happiness was put front and centre like it... more »

We don't understand the negative reviews written about this hotel, we have never stayed anywhere as a family where we felt our happiness was put front and centre like it was here.

Due to food allergies and dietary needs communication was established with George the manager before flying, who quickly assured us that as soon as we arrived our needs would be noted and met, and they certainly were! Dinos the chef came out to speak to us every night about meals we could eat or what he could whip up in the kitchen for our daughter, and Esmeralda was extremely helpful in the morning and lunch time slots to make sure we had what was needed both always with a smile and a hello. The food is amazing, the variety was fantastic and nothing was too much, we didn't ask for anything special but I'm now slightly addicted to the fritters Dinos cooked up! If you are a vegan, the food they provided - the burgers, fake chicken, kebabs etc was way better than what is available in the UK supermarkets. They provided dairy free butter and cheese and always showed us the packaging to double check. Grateful to George for the supermarket runs!

The hotel is very clean and maintained to a high standard, the majority of the staff are so lovely, polite and welcoming, and learning a few basic greek phrases such as hello and thank you just seemed to make their day.

The pool and beach areas are fantastic, even if they were busy it wasn't long before beds became available. Inclusive drinks were good, including the beer. Evening entertainment was brilliant and the social areas outside and the rooftop bar were comfortable and always clean. The town is a short walk down the beach (got lost trying to go down the roads, use the beach to the main strip then head up).

Again this hotel was a fantastic stay, George and his team made us feel like family visiting - and honestly what more could you ask for.

N.B. If you are reading this from the UK thinking of booking with TUI - please don't. They were abysmal from start to finish, from check in (one staff member 300 people to check in) to return, TUI were a waste of money, and the days they book you into the hotel make no sense, as a family we had to pay for an extra day as our pick up was 3am and check out was 11am the day before - this is not the Galaxy's fault, but TUIs and they don't listen nor care, Zante airport was full of disgruntled families and travellers from all over Zante 100-200 euros out of pocket because TUI couldn't organise a drink in a brewery. There were no reps around, and the reps available on the app were robotic and the most non empathic people ever communicated with. JET2 were seen at the hotel a few times, book with them.

As a family we loved our stay at the Galaxy, George and his team, including Dinos and Esmerelda made our stay an unforgettable one.

ZantePark Resort-Spa, Εξυπηρέτηση πελατών/Υποδοχή at Galaxy Beach Resort, BW Premier Collection, responded to this review

Dear stevegD3477BU,
Thank you for your feedback about your recent stay at the Galaxy Beach Resort.
We are always grateful to receive appreciation such as yours as it inspires us to continue providing a superior guest experience.
Your compliments will definitely serve as a great motivation to the team who will be delighted to read that their personal touches have positively impacted your stay experience.

Once again, thank you for your comments and we look forward to welcoming you back in the near future for another memorable and personalized family stay!

Kind regards

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cathiepooh

Bo'ness, United Kingdom

Trip type:

Couples

A pleasant hotel with helpful staff. Family friendly

Oct 8, 2023

A great wee hotel, perfect for families in particular. The food is good for all inclusive. We were on our honeymoon and had asked for a room preferably on the... more »

A great wee hotel, perfect for families in particular. The food is good for all inclusive. We were on our honeymoon and had asked for a room preferably on the upper floors but were given one on the ground floor. The room was very small and a bit tired and we spoke to reception and were given an upgrade the next day. This absolutely made our stay as the room was very large with a nice large balcony and partial sea view. If I were to stay in this hotel again, I would not choose the 'promotional' rooms as this was the small room we got and I heard a lot of people complaining about the small size of rooms and that they were of need of a bit of TLC too. This hotel claims it is a 4/5 star but I would rate it at around 3 stars. I think that this hotel could so easily be 4-5 stars if they spent a bit of time doing some basic maintenance of rooms. Bar staff are lovely. Very strict about the closing time of roof top bar and this could benefit from being an 'adults only' zone. The hotel is right on the beach which is great and you can walk just 5 minutes to the right and be right in the heart of the clubs etc but not even know they are there if you stay on site. The sunbeams are charged at 10E for the front row, 6E for the rest and 12E for the Bali beds. There is one sign on the bar to tell you this so we were not aware of this on our first day and were a bit taken aback when the guy asked us for money. It would be better if this information was shared when checking in. You have to pay a deposit of 50E for the room which you get back at the end of your stay. You also have to pay the tourist tax of 4E per night so it is handy to have this available when you check in. The beer is really good at this hotel and the rest of the drinks are ok too for all inclusive rates. It is not branded drinks but the beer and wine are good and they have some cocktails on the menu too. There is some entertainment on most of the evenings down at the pool bar which is nice but if you are there to party, then this is probably not the place for you to hang around. I was told that Saturday and Sunday evenings are when the people from Zante have their rest so it's not like a 'typical' weekend here. However, you can still walk just 5 minutes to find nightlife should you want. The other tip I would give this hotel is that although some staff have branded uniform on, it is not always easy to know who works there as they have plain clothes with no name badge or branding. It would have been particularly a good idea for the guy who watches the sun loungers on the beach to be more recognisable as from the hotel as when he asked us for money the first day, we did not know who he was and thought he was maybe trying it on! All in all quite a pleasant trip and I would say to stay here.

ZantePark Resort-Spa, Εξυπηρέτηση πελατών/Υποδοχή at Galaxy Beach Resort, BW Premier Collection, responded to this review

Dear Cathiepooh,
Thank you for your extensive review about your recent stay at the Galaxy Beach Resort. We are delighted that you found
the accommodation to be comfortable and good food options. Regarding the extra charges this is all written on our website plus the Hotel Directory. Please note that we have noted your suggestions for improvements and these will be taken onboard for discussion with the relative departments as we feel that there is always room for improvement.
We thank you for staying at the Galaxy and we hope to see you again soon.
Warm regards

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Rosalind S

Trip type:

Couples

Definitely won’t return

Oct 8, 2023

Worst AI ever ! Room very disappointing as we had a “promotional room” room very dark, never saw sunlight. Completely overlooked by hotel block facing, never sat on balcony!! Knobs... more »

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