SureStay Plus Hotel by Best Western Tierrasur Colonial
Calle Alvarez Tomas 300 | A 200 metros de la Plaza de Armas y a 500 metros del Monasterio de Santa Catalina, Arequipa 00400, Peru
20 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
10
Very Good
5
Average
5
Poor
0
Terrible
0
true
Recent Reviews:
pjs678
Johns Creek, Georgia
Trip type:
Family
Nothing Special
Dec 29, 2019
The reviews and good rates led me to book this hotel for 2 nights. The beds were rock hard and some of the towels were stained. There is no air...
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The reviews and good rates led me to book this hotel for 2 nights. The beds were rock hard and some of the towels were stained. There is no air conditioning, which is fine in Arequipa but the room could use a fan or a screen on the window as bugs will get in when you open it. The room was very hot and stuffy at night. Breakfast was just ok.
The hotel is relatively new so everything is in fairly good condition at this point. The design of the buildings and rooms looks pretty great.
There are only a few...
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The hotel is relatively new so everything is in fairly good condition at this point. The design of the buildings and rooms looks pretty great. There are only a few things missing that would make this a perfect place to stay. There are no safes in the rooms. I prefer to have a safe when staying in a foreign country. It makes me feel for comfortable about using housekeeping. Secondly, the king needs aren't actually king beds. The king beds are actually two firm twin beds pushed together. Thirdly, the entire staff speaks zero English. I'm not saying this is terrible. It's just something to be aware of if you are traveling with an equal understanding of the Spanish language. We communicated just fine with a rudimentary understanding of the language.
The staff here are incredibly rude and unprofessional. After phoning reception in the middle of the night to make sure no one woke me up in the morning because I...
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The staff here are incredibly rude and unprofessional. After phoning reception in the middle of the night to make sure no one woke me up in the morning because I was sick, I was woken up by a cleaner. When informing staff at reception, they decided to bring me the cleaner with tears in her eyes to say that she would give me back some of the money I paid as a discount. This was disgusting and unprofessional. I felt like they were black- mailing me. Of course I declined the discount and this concluded an overall unpleasant experience.
It’s a shame because the rest of the hotel is lovely and quiet.
this hotel is nice from the outside and nice looking inside. the room is big but the front desk is not as welcoming as the other hotels we stayed in...
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this hotel is nice from the outside and nice looking inside. the room is big but the front desk is not as welcoming as the other hotels we stayed in other places in Peru. The front desk do not speak much English. they give you the TV remote when check in which i think is a "cheap" move; only lower class hotels do that, isn't it? like i have to carry the remote. room keys with all the luggage. same thing at check out. The room, bathroom are big and clean. However, the sink counter doesn't look very secured. they use some silver looking wrapping material to wrap the sink counter?? the breakfast was good but awful coffee. The location is also very central and good.
Clean and modern. Only a short walk to the plaza and market. Traffic was heavier in front of the hotel due to local road construction, but hopefully that will improve...
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Clean and modern. Only a short walk to the plaza and market. Traffic was heavier in front of the hotel due to local road construction, but hopefully that will improve soon. All the staff was wonderful and very helpful in getting us a taxi several times. Property is very nice and has all the basics one needs. Shower was warm- just needed to let it run a bit first. Room was spacious with three beds and lots of natural light. We felt very safe and there were scenic views from our room and the hotel's terrace patio. Wonderful value for the price.