3 avenue Roland Garros, 33700 Merignac, Bordeaux, France
383 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
67
Very Good
111
Average
97
Poor
73
Terrible
35
true
Recent Reviews:
Intlxpatr
Pensacola, Florida
Closest Hotel to Airport
Jan 4, 2020
This hotel is the closest hotel to the airport, and it matters when you have an early flight and have to be there a couple hours in advance. The rooms...
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This hotel is the closest hotel to the airport, and it matters when you have an early flight and have to be there a couple hours in advance. The rooms are small, but clean, parking is free, and you are literally four minutes from the rental car drop-off at Bordeaux-Marignac. We found the reception warm and full of very good advice. She steered us away from one restaurant and toward another, and she was right. For a hotel with a lot of people staying one night, we found it very quiet; we got a good night's sleep.
It was a pleasure to stay in Sure Hotel!
A nice and clean hotel located in close proximity to the Bordeaux airport. There is a free shuttle running from the...
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It was a pleasure to stay in Sure Hotel! A nice and clean hotel located in close proximity to the Bordeaux airport. There is a free shuttle running from the hotel to the airport a couple times a day. The room is equipped with everything that you need, nice breakfast. I would like to add that above everything, the staff is superb, they have been incredibly helpful and friendly. 100% recommended!
Clean, 10/15 min walk from airport. Kindness of staff. We arrived late at night and were happy to find the reception still opened and welcoming new guests. Parking free ,...
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Clean, 10/15 min walk from airport. Kindness of staff. We arrived late at night and were happy to find the reception still opened and welcoming new guests. Parking free , nice modern rooms, pleasant breakfast room
Room okay and quiet. No elevator, so be prepared to carry your luggage if assigned to the 2nd floor. No a/c so only a room fan. A poor summer selection...
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Room okay and quiet. No elevator, so be prepared to carry your luggage if assigned to the 2nd floor. No a/c so only a room fan. A poor summer selection if hot! No early airport shuttle, a problem since most flights to USA from Bordeaux depart at 6am. Day staff friendly and helpful.
SureHotelbyBW, Directeur général at Sure Hotel by Best Western Bordeaux Aeroport, responded to this review
Dear Terry, thank you for taking the time to share your review online.
I am sorry to learn you were disappointed with your room allocation. The rooms situated on the lower floor have no air con but a fan, whereas the ones on the first floor are all equipped with air con. Our team is happy to assist with luggage delivery to your room. The shuttle service starts everyday from 4.45am to 9.45am, every half hour. Should guests need to leave earlier, we can always call a taxi.
Thank you for your kind comments about the teams, I will ensure to share with them. Hope you had a safe trip back home!
The phone at the hotel didn’t work as the bus driver says... “as usual nobody answering”
The transfert booked to go to the hotel didn’t came
Room acceptable
Old bathroom...
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The phone at the hotel didn’t work as the bus driver says... “as usual nobody answering”
The transfert booked to go to the hotel didn’t came
Room acceptable Old bathroom
Nobody bows how to help I had to go to the airport by walking under the rain
SureHotelbyBW, Directeur général at Sure Hotel by Best Western Bordeaux Aeroport, responded to this review
Dear Explore26614159765,
thank you for taking the time to answer our online qustionnaire. I was sorry to read about the encountered shortcomings with our phone, as well as with the taxis company. The night front desk team informed me about it and I would like to present my sincerest apologies.
Should you be already part of the BW Rewards club, I would be happy to credit your account with extra points. Please let me know if I can be of any further assistance.