49 Sherbourne Road | Acocks Green, Birmingham B27 6DX, England (Formerly Quality Hotel Birmingham South/NEC)
246 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
73
Very Good
63
Average
44
Poor
31
Terrible
35
true
Recent Reviews:
rupturedduck
Wells, United Kingdom
Trip type:
Business
Tired hotel, unfriendly inflexible staff
Jan 11, 2020
Booked by our company, a large group stayed at this hotel for 4 to 5 nights. Rooms are tired: creaking floorboards in my room disturbed my colleague in the next...
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Booked by our company, a large group stayed at this hotel for 4 to 5 nights. Rooms are tired: creaking floorboards in my room disturbed my colleague in the next room, wardrobe wouldn’t close, large cracks in the walls, mould in the bathroom.
Greeting at reception was usually blunt. I even tried initiating contact with a cheery hello, to get a curt “hi” back. At no point was I asked how my stay was.
Most of my colleagues eat elsewhere after the first night because of the poor service which was also blunt to the point of almost being rude. Food was OK in the restaurant and of reasonable value if food was a little slow to come out of the kitchen.
What sums up this hotel the best is the breakfast experience. On the first morning we were told on trying to order that there was a fault with equipment and an engineer was working on the problem. This should have been communicated to us sooner. The following morning I requested 2 poached eggs and 3 rashers of bacon to be told “no, you can have two rashers”, which is what arrived. The following morning I asked for “bacon and poached eggs please” and was told you can have eggs benedict, so I ordered that without the toast or hollandaise sauce. My colleague who was not having a cooked breakfast just ordered bacon which he shared among us.
Not the service expected in modern times. A little politeness and flexiblity would have gone a long way to making this a better visit rather than leaving us disappointed.
We have all requested that our company do not use Sure Inns again.
Tired hotel, that was trying its best. Staff really friendly and made us welcome. As with all best westerns I have been to , this one needs a lot of...
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Tired hotel, that was trying its best. Staff really friendly and made us welcome. As with all best westerns I have been to , this one needs a lot of TLC. Reception staff made us feel really welcome and sorted all our needs perfectly, we did not eat in for evening meal , but some other guests we chatted to at the bar said it was good. Breakfast was nice, full English cooked to order. I would stop again if in the area only to give the staff some moral support. Management, please sort out the look and feel of the place, starting with the outside and public areas.
We stayed here as a stop over after a day of shopping. Free secure parking which was great. The room we were given was tiny nothing like advertised on website...
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We stayed here as a stop over after a day of shopping. Free secure parking which was great. The room we were given was tiny nothing like advertised on website very basic with hardly any room to walk around the bed. Bed was comfortable though.
Wardrobe space and bedside cabinet but again everything was very outdated and in need of replacement and a like of paint. Very noisy outside in the corridor you could hear everything.
On to the bathroom, was again very basic. Glee had issues with the toilet flushing it didn’t flush from the moment we got there and when we were leaving we tried one last time and it still wouldn’t flush. Overall it was just outdated and everything was in need of being replaced, although it was a clean room. Wouldn’t return
Close to Birmingham, so practical. All looked pretty good but room 130 is very. Ok for 1 night if you are there for a shower and to sleep. Bed was...
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Close to Birmingham, so practical. All looked pretty good but room 130 is very. Ok for 1 night if you are there for a shower and to sleep. Bed was ok. Noise of neighbours of next door room is a free option. Restaurant is ok for a quick bite.
Ok Staff on reception 100% staff in the restaurant not so good with English. Night time food Great breakfast bland and often not hot. My room the bath hand rail...
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Ok Staff on reception 100% staff in the restaurant not so good with English. Night time food Great breakfast bland and often not hot. My room the bath hand rail was not fixed well to the wall. Parking is great and night security great but it looks very much in need of a paint outside. Yes by a train station but no noise and good general location but look at the roof and you see a whole garden growing on it. So yes I like it but it is just not got that clean vibe. I had business meetings and they looked very unsure about it. This could be so good