70 N Tornado Way, Keyser, WV 26726-9498 (Formerly Microtel Inn & Suites By Wyndham Keyser)
410 Reviews
Certificate of Excellence 2019
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
243
Very Good
122
Average
32
Poor
10
Terrible
3
true
Recent Reviews:
nataliedyer2019
Trip type:
Business
Great Staff
Dec 9, 2019
We stayed at this hotel for a meeting. The staff could not have been any more helpful or friendly. The hotel itself had all the ammenities you could need while...
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We stayed at this hotel for a meeting. The staff could not have been any more helpful or friendly. The hotel itself had all the ammenities you could need while away from home. It was very clean and quiet. The breakfast was good and had multiple options. It is also very close to shopping amenties. I would definately recommend this hotel.
Daydream62161233707, General Manager at SureStay Plus Hotel by Best Western Keyser, responded to this review
Good Day!!! Thank you so much for taking the time to share your thoughts regarding the SureStay Plus in Keyser, WV.
We sincerely value and appreciate your feedback.
We invite you to return and stay with us again in the wild and wonderful mountains of West Virginia.
This was my first time staying at a SureStay. I was pleasantly surprised. The staff was great and the property met my expectations. The daily breakfast was good. The location...
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This was my first time staying at a SureStay. I was pleasantly surprised. The staff was great and the property met my expectations. The daily breakfast was good. The location is perfect for our needs when visiting WV.
Daydream62161233707, General Manager at SureStay Plus Hotel by Best Western Keyser, responded to this review
Good Morning and Thank you for taking the time to leave some feedback about your stay.
I love that we met your expectations, and we hope to exceed them in the future.
We look forward to your staying with us again, at SureStay Plus in Keyser, WV.
The hotel was clean and well kept. I would recommend this hotel to anyone traveling to Keyser, WV.
The only problems were hotel guests banging doors when leaving their rooms...
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The hotel was clean and well kept. I would recommend this hotel to anyone traveling to Keyser, WV. The only problems were hotel guests banging doors when leaving their rooms at night. This is just a disrespectful thing and not a hotel issue.
Daydream62161233707, General Manager at SureStay Plus Hotel by Best Western Keyser, responded to this review
Good Day and thank you for taking the time to leave feedback regarding your stay.
I'm delighted that you liked your stay and that you would recommend us. THANK YOU!!!!!!!!!
I'm sorry to hear that other guests made too much noise during the night. We will sincerely try to make sure that our night staff keeps their ears open to insure that quiet time is being observed.
Thank you again for staying with us and we look forward to your next visit here at SureStay Plus in Keyser, WV.
A stop on our way to Cass WV. We stopped here since we have used this hotel many times over the past 5 years. We have always found the property...
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A stop on our way to Cass WV. We stopped here since we have used this hotel many times over the past 5 years. We have always found the property clean, the staff helpful and the breakfast very good (waffles are the best)
Daydream62161233707, General Manager at SureStay Plus Hotel by Best Western Keyser, responded to this review
Good Morning and THANK YOU!!!
On behalf of the entire staff here at the SureStay Plus hotel we sincerely appreciate your taking the time to share your opinion with the world. ;)
We love to make our guests happy and we strive to be friendly, helpful and to keep our hotel clean and in proper working working order.
Glad you love the waffles.
We look forward to your future visits to the wild and wonderful mountains of West Virginia.
The staff at the front desk was very friendly and extremely helpful. We were making arrangements for our motorcycle club to use this hotel next year for our annual rally....
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The staff at the front desk was very friendly and extremely helpful. We were making arrangements for our motorcycle club to use this hotel next year for our annual rally. Dee was so enthusiastic and welcoming that we can hardly wait it next year to share this wonderful hotel with our biker buddies.
Daydream62161233707, General Manager at SureStay Plus Hotel by Best Western Keyser, responded to this review
GOOD MORNING!!!!!!!!!!!!
Hi Ruth It was such a pleasure to speak with you. We are looking forward to having your group stay with us.
I am delighted that you chose us and hope we can meet or exceed your expectations.