SureStay Plus Hotel by Best Western Syracuse Airport
900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, North Syracuse, NY 13212-3913
679 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
143
Very Good
211
Average
181
Poor
89
Terrible
55
true
Recent Reviews:
morgankatl
Atlanta, Georgia
Some real money needs to be put into the property
Dec 31, 2019
Yes, it is within walking distance to the airport terminal. Yes, they have a free breakfast starting at 4am. The staff was friendly and the sheets were clean. This hotel...
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Yes, it is within walking distance to the airport terminal. Yes, they have a free breakfast starting at 4am. The staff was friendly and the sheets were clean. This hotel is old though and desperately needs money from corporate. The building and rooms are dank smelling. Carpet was torn around the bathroom doorway and the blackout curtain in the room was torn off of a couple of its hooks. The mattresses are definitely past their life expectancy and are noticeably stained. The blankets look like the ones I had on my bed in college, in the '80's. Doors do not fit tightly in their jams and you can hear people talking in their room down the hall.
I had to turn off the heater in our room because it was so loud and kept turning on every 90 seconds or so. I am not normally that sensitive to dust and mold, but I would hazard a guess that the units have not been cleaned and sanitized since installed.
This is no fault of the staff - this is all on Best Western for not maintaining this property. With the location so close to the airport this should be a property I would use whenever I'm in the area but I will definitely not be back. There are better maintained properties not that far away.
GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear Morgan, Thank you for sharing your comments on your recent visit, and we value your input. First off, it is wonderful to know that you found our staff members to be so friendly. However, we are sorry that you were disappointed with the appearance of the facilities, and we will take this into consideration. We wish you well, and we wish you all the best in your future travels.
extremely convenient...nice stay with a nice breakfast
Dec 16, 2019
I stayed at this hotel with my wife and family, on our way to see my mother-in-law for her birthday. the shuttle to the airport was convenient, we were picked...
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I stayed at this hotel with my wife and family, on our way to see my mother-in-law for her birthday. the shuttle to the airport was convenient, we were picked up promptly. We were checked in efficiently, and with a smile. the rooms were comfy and clean, all in all it was a good stay. The breakfast was hot and good, very filling. The property could use some upgrading. I really didn't like the green carpets in the hall, but that's my preference... It was a good stay and I would recommend it for those needing a hotel close to the Syracuse airport. Happy Travels!!
GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear John, It's great to learn you had a satisfying experience with us, courtesy of our seamless check-in, cozy rooms, and efficient shuttle. We hope you can savor more of our delectable breakfast the next time you stay at SureStay Plus Hotel by Best Western Syracuse Airport!
this was a bit of a scary property when we arrived, very antiquated. But the rooms were clean and for just the purpose of a bed the night before a...
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this was a bit of a scary property when we arrived, very antiquated. But the rooms were clean and for just the purpose of a bed the night before a very early flight, it was just fine. They had breakfast out before 5am, which is unusual--nice to grab a piece of fruit and a yogurt (okay, and a muffin)
GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
We appreciate your feedback. It is fantastic to hear that our spotless rooms and early breakfast made a positive impression on you during your stay. It is saddening to know that our facility's setting did not meet your preferences. We hope that you will consider staying with us again.
This is a nice place to stay that is very close to the airport. So close you could walk to the terminal if you really wanted to but you don’t...
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This is a nice place to stay that is very close to the airport. So close you could walk to the terminal if you really wanted to but you don’t have to because they offer free shuttle services! I would stay here again.
GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear Carrie, We can't thank you enough for joining us here at SureStay Plus Hotel by Best Western Syracuse Airport! It pleases us that we have delivered the outstanding experience you've come to expect from us. From our shuttle service to our convenient location, we always make an impact on our guests. Your happiness will always be our goal, and we hope you'll be a guest of ours for many more years to come.
Reasonable rates for the hotel. Right next to airport. A good hotel for family and business trips. I would recommend this hotel to family and friends. The rooms are clean,...
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Reasonable rates for the hotel. Right next to airport. A good hotel for family and business trips. I would recommend this hotel to family and friends. The rooms are clean, modern and spacious. Highly recommended.
GM_Front_Desk, General Manager at SureStay Plus Hotel by Best Western Syracuse Airport, responded to this review
Dear Cameron, It was an honor hosting you at SureStay Plus Hotel by Best Western Syracuse Airport! We're thrilled our convenient location and affordable rates were ideal for your needs and that our clean, modern rooms impressed you. Thank you for the kind review and recommendation. Please come see us again soon.