SureStay Plus Hotel by Best Western Albany Airport
200 Wolf Rd, Albany, NY 12205-1116
1,042 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
259
Very Good
302
Average
219
Poor
145
Terrible
117
true
Recent Reviews:
ksmith2020
Trip type:
Solo travel
Strange, but nice
Jan 8, 2020
The rooms are definitely dated, but fairly clean and not at all smelly. I would advise a room toward the back of the building if you want the least amount...
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The rooms are definitely dated, but fairly clean and not at all smelly. I would advise a room toward the back of the building if you want the least amount of noise. The price is definitely good. Nice friendly staff.
lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your recent stay and review. We are so happy that you enjoyed your accommodations and our friendly and courteous team members. Our goal is guest satisfaction and genuine hospitality. We hope to welcome you back soon! Happy and safe travels!!
The hotel is not well maintained, it is dark, and the rooms are not very clean. No elevator, so you have to carry everything up to your room if you...
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The hotel is not well maintained, it is dark, and the rooms are not very clean. No elevator, so you have to carry everything up to your room if you are on the second floor. There is an indoor pool, but it was so cold in that area, you would never swim in there. Just not a good room experience. the beakfast is good.
lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The staff are very professional. The park, fly, and stay program is the best value and the shuttle service is always on time and very courteous. A relaxing nights stay...
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The staff are very professional. The park, fly, and stay program is the best value and the shuttle service is always on time and very courteous. A relaxing nights stay before an early flight and the knowledge that your car is safe and if needed, they have the equipment to “jumpstart” your car after a long vacation in the frigid northeast is very comforting. I can’t rate this hotel experience higher than 5 but would give it a 10+ if i could.
lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your recent stay and review. We are so happy that you enjoyed your accommodations and our friendly and courteous team members. Our goal is guest satisfaction and genuine hospitality. We hope to welcome you back soon! Happy and safe travels!!
Very afforadble hotel very good location, Has a small restraunt and Bar at locaton. Very friendly staff rooms were clean and comfortable and quiet. Excellent free breakfast. Indoor pool and...
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Very afforadble hotel very good location, Has a small restraunt and Bar at locaton. Very friendly staff rooms were clean and comfortable and quiet. Excellent free breakfast. Indoor pool and excerise room.
lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for your recent stay and review. We are so happy that you enjoyed our accommodations, friendly team members and amenities. We hope to welcome you back soon.
NY Bowhunter
this was a free night for us. room was comfortable but there were a few issues like a roll of toilet paper which had appartently fallen in the...
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NY Bowhunter this was a free night for us. room was comfortable but there were a few issues like a roll of toilet paper which had appartently fallen in the toilet and was placed on counter. Slow draining in sink
lrm1977, General Manager at SureStay Plus Hotel by Best Western Albany Airport, responded to this review
Thank you for taking the time to let us know how we are doing, we appreciate all guest reviews and appreciate knowing what we are doing well and where we need to improve. I am pleased to hear that you had an enjoyable stay and look forward to seeing you again.