Have been staying at this hotel for the last 10 years while in Jacksonville. This was the Holiday Inn Express until last year. Best Western has spent some money on...
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Have been staying at this hotel for the last 10 years while in Jacksonville. This was the Holiday Inn Express until last year. Best Western has spent some money on this site since and it was much cleaner than it has been for years. Used to smell a little musty but no longer. Great breakfast and good staff. Probably will continue to us this hotel in the future.
Lesley A, General Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
Thank you for your feedback. We acquired new owners on August 3, 201 and they are working hard to make Sure Stay Plus Jacksonville, NC choice of hotels for your lodging needs. We have gotten alot done since they cam on board and have lots of plans for 2020. We are ending the year with 2 Hydro Massage Tables delivered today for guest use. Visit us again soon and watch us grow.
Best Western corporate needs to be notified that this particular location is not ready for occupancy. Showers and phones not working. Shown multiple rooms - showers and phones not working....
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Best Western corporate needs to be notified that this particular location is not ready for occupancy. Showers and phones not working. Shown multiple rooms - showers and phones not working. Holes in sheets. Unfortunate because we are BW members.
Lesley A, General Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
Many of our rooms had phones not working due to hurricane shorting out some of the lines and previous owners had not repaired. We acquired new owners in August and they are working very hard to get back to where they need to be. We do/did not have any showers not working. We are, however in the process of upgrading bathroom fixtures as they break down. New linen has been dispersed throughout the hotel. Many more changes and upgrades coming in 2020.
Top value selection. Unless your looking for and paying for luxury, this is a great place. Located in a safe area, close to restaurants, access roads and activities. Great bang...
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Top value selection. Unless your looking for and paying for luxury, this is a great place. Located in a safe area, close to restaurants, access roads and activities. Great bang for the buck. Recently changes ownership and striving to make it even better.
Lesley A, General Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
Thank you for visiting us here at Sure Stay Plus in Jacksonville NC. Yes we are under new owners and working hard to get things better for our guests. One day, one room, one guest at a time will make things better for everyone. Visit us again and watch us grow.
The photos on the website are completely misleading. This is a really dated hotel in desperate need of a major overhaul or demolition. The hotel is not well-maintained. The room...
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The photos on the website are completely misleading. This is a really dated hotel in desperate need of a major overhaul or demolition. The hotel is not well-maintained. The room was musty and mildew was in a couple of spots on the filthy, stained, disgusting carpet. The bathroom was fairly clean, but attention needs to be paid to the details. The bed is worn out - very uncomfortable. Ceiling tiles in the main hallway look as if they’re about to fall and the upholstered chairs in the breakfast area are filthy and uninviting. I will never stay here again, unless it’s renovated. Shame on you, Best Western, for allowing such misleading phots to be published. Disgusting.
Lesley A, General Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
We are very aware this is an old building and working hard to get it back to standards. We currently acquired new owners in August and they have plans in the works. Previous owners had let alot if things go. We have had all rooms and hallways shampooed shampooed in the last month as well as each AC unit removed and cleaned. Some new linens have been ordered and disbursed. Currently looking into new bathroom fixtures and door locks. As with any new owner takeover, these things take time. Until then we will continue to provide friendly guest service. We also have plans to rework breakfast area. Visit us again and watch us grow.
The room was clean. Everything worked as it should. Bed was comfortable. The only thing was that the bathroom was just a little small. But other than that, it was...
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The room was clean. Everything worked as it should. Bed was comfortable. The only thing was that the bathroom was just a little small. But other than that, it was a good stay and very affordable. Will stay again
Lesley A, General Manager at SureStay Plus Hotel by Best Western Jacksonville, responded to this review
I certainly agree our bathrooms are small therefore we have to WOW you elsewhere. New owners have some things in store for us in the near future so please visit us again and watch us grow.