I always stay at this SSBW when I am in the Asheboro area. The facility is clean, safe, and well maintained. The staff are courteous and professional. The room is...
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I always stay at this SSBW when I am in the Asheboro area. The facility is clean, safe, and well maintained. The staff are courteous and professional. The room is clean and the amenities are in good working condition with excellent wifi service. The hot breakfast is tasty and has good variety. I would recommend this motel to a friend.
Fair stay but would choose somewhere else next time. Could hear neighbors regularly. Doors closing were really loud. Some mildew in shower surround caulk. Staff was friendly though. Bed was...
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Fair stay but would choose somewhere else next time. Could hear neighbors regularly. Doors closing were really loud. Some mildew in shower surround caulk. Staff was friendly though. Bed was comfy, and sheets and bed were clean.
Unhappy with the accommaditions, I requested a bottom floor room it is hard for me to take luggage up staires. The management and some of the staff alledged the bottom...
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Unhappy with the accommaditions, I requested a bottom floor room it is hard for me to take luggage up staires. The management and some of the staff alledged the bottom floor rooms were pre-reserved the three nights I stayed there NO one was in the bottom floor rooms. The first night the deadbolt would not lock which resulted in placing a chair against the door room 210 it was fixed the next day. Housekeeping was not up to Best Western Standard a matter of fact none of the hotel was. If it was not for busy trip I would have left before I checked in and cancelled the payment.
Tour40759838870, Guest Relations Manager at SureStay Plus Hotel by Best Western Asheboro, responded to this review
We do room assignments based on when the guest made their reservation, and the length of their stay. Many of our returning guests for the Liberty Antiques Festival made their reservations months ago (one was made in January). Many of those guests are older and they requested the ground floor. The problem wasn't the first two nights of your stay, it was Thursday, when all of our ground floor, non-smoking rooms were taken. Instead of having you move for your last night, we assigned a room you could stay in for all the nights of your stay.
We checked in at 3 pm and the room was about 100 degrees and the door would not close all the way so they moved us to another room. this...
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We checked in at 3 pm and the room was about 100 degrees and the door would not close all the way so they moved us to another room. this room was also scorching hot. we sweated for an hour and went to dinner. When we got back I closed the drapes and then with the room dark you could see that there was a 1/2 inch gap all the way around the door. The sunlight was coming in around the door. I had my 13 year old daughter and we did not feel safe sleeping there with a door like that so we checked out at 6 pm and made the 4 hour drive home. I contacted the main office at Best Western and got a email saying that if we had not been there 3 hours they would have done something. I have pics of the door and will be filing a complaint with the BBB this week.I don't wany anyone else to have this same experience.
Discover41282630974, Manager at SureStay Plus Hotel by Best Western Asheboro, responded to this review
Thank you for sharing your concerns with us about the termperature in the room and the problem with the door. We usually turn on the air conditioners when the afternoon shift person comes in at 3. We are in the process of getting new door frames installed, painted, and weather-stripped.
Checked and and greeted by very friendly staffer. The hotel has been remodeled but is old. Small rooms but okay for a night. Could do without the ash bins outside...
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Checked and and greeted by very friendly staffer. The hotel has been remodeled but is old. Small rooms but okay for a night. Could do without the ash bins outside the room doors. Came in late and left early the next morning.