2241 Elkhorn Rd, Lexington, KY 40505-4839 (Formerly Howard Johnson Inn Lexington)
1,027 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
210
Very Good
314
Average
228
Poor
131
Terrible
144
true
Recent Reviews:
Happiness101185
Trip type:
Couples
Worst Best Western we have ever stayed in
Jan 5, 2020
THIS WAS THE WORST BEST WESTERN WE HAVE EVER BEEN IN! The room, contents, towels, you name it, were ALL dirty. When we walked in the front entrance the place...
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THIS WAS THE WORST BEST WESTERN WE HAVE EVER BEEN IN! The room, contents, towels, you name it, were ALL dirty. When we walked in the front entrance the place smelled like SMOKE. Good thing we checked the room FIRST, as it also reeked of SMOKE. We were given another room, which did not smell like smoke but it was dirty and the toilet kept running CONSTANTLY. The walls were paper thin and my husband did not sleep all night as the couple in there were arguing loudly at 4 AM in the morning! I was so tired that I did not hear it, as we had driven a LONG way! I DO NOT BELIEVE THIS WAS A REAL BEST WESTERN HOTEL!!!!!
SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington, responded to this review
Hello Guest,
It is disappointing to note that your stay at the Sure Stay Plus Hotel by Best Western Lexington was not satisfactory. We regret the inconvenience due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment.
We shall appreciate your kind understanding and request a rethinking to visit.
This hotel is beyond filthy. The first room we were placed in the heat didn't work, after being placed in another room two of the three rooms we had (all...
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This hotel is beyond filthy. The first room we were placed in the heat didn't work, after being placed in another room two of the three rooms we had (all non-smoking) smelled like an ashtray. One room had dirty washcloths still in the shower which is a pretty good sign the bathroom hadn't been cleaned. The hallways were terribly dirty and looked have not been vacuumed in months. We booked these rooms traveling in a group for a bargain with intentions of not spending much time at the hotel and pictures looked good on the internet, but in reality it wasn't a bargain when you couldn't feel clean leaving the place. The staff was just plain sloppy and the manager Lisa wasn't the slightest bit concerned when I asked to be refunded two of the three night I had booked and argued with me what my credit card had been charged and was rude beyond belief. Highly recommend spending a little extra and staying elsewhere. Gross!!
SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington, responded to this review
Dear Guest,
I am sorry to learn about all the inconvenience you had to endure. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with the concerned staff and will be retrained to become serious about guest experiences and services. We will look into this further and we greatly appreciate you taking the time to bring this matter to our attention. Guest satisfaction is our commitment and we hope you will give one more opportunity.
After our previous stay the manger Lisa personally reached out to me. She went above and beyond to ensure we had a pleasurable experience. The room was very clean and...
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After our previous stay the manger Lisa personally reached out to me. She went above and beyond to ensure we had a pleasurable experience. The room was very clean and everything worked well. The staff was friendly. I appreciated the extra effort given by Lisa. She proved surestay can provide a 5star experience. We will be visiting this hotel again when in town for business or leisure. Thank you Lisa!
SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington, responded to this review
Hello Guest,
Thank you for that amazing stay and comments. We are happy to learn that you liked the rooms, cleanliness, and hospitality. It is nice to hear your appreciation. It is our privilege to have guests like you. We await your next visit.
Excellent stay and pet friendly
Hot tub area was very clean.
Our room was great a little dated but we were comfortable.
Breakfast was the regular scrambled eggs, waffles, fruit,...
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Excellent stay and pet friendly Hot tub area was very clean. Our room was great a little dated but we were comfortable. Breakfast was the regular scrambled eggs, waffles, fruit, fruit juice, coffee , cereal etc.
SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington, responded to this review
Dear TakiV2,
It is really nice to note that you liked the stay and services at our hotel during your recent visit Glad to see your positive observations which shall definitely make us run that extra mile. We look forward to welcoming you again soon!!!
Room average, clean, however bathroom toilet and walls need some attention. Check in was quick. Staff was friendly. Breakfast average quality and attendant was also friendly. Overall good to average...
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Room average, clean, however bathroom toilet and walls need some attention. Check in was quick. Staff was friendly. Breakfast average quality and attendant was also friendly. Overall good to average ratings.
SurestayLexington, Hotel Manager at SureStay Plus Hotel by Best Western Lexington, responded to this review
Dear Guest,
Thanks for the comment! I'm glad you enjoyed your time with us and find our hotel very clean and staff friendly. I apologize for the bathroom issue you faced during your stay and we have shared your comment with the Maintenance staff for further action. Hopefully, we'll see you out here again soon.