Dear Darren,
Thanks for leaving us an excellent review and your recent stay. Our entire team will be stoked to learn of their significant impact on your visit. On top of our superb hospitality, we are happy that you were also impressed with the level of cleanliness of your room and our thoughtfully curated breakfast. It would be a great pleasure to serve you here at SureStay Plus by Best Western Evansville and be given a chance to replicate your recent experience. Come back and see us again soon!

It was an honor hosting you at SureStay Plus by Best Western Evansville! We're thrilled our attention to cleanliness and service impressed you and that our tasty breakfast menu was to your liking. The next time you're looking for a convenient, welcoming place to stay in the area, please come see us again.

Dear Mr. Perry,

I am sorry for your experience and am saddened to see your review. Your claim of what occurred during your stay at our hotel and the phone call does not match what had happened. I personally assisted you and asked you whether you required an ambulance or any medical attention and you refused because you said that you were okay. I asked you multiple times during your stay whether or not I could provide you an ice pack or pain ointment and you refused by informing me, "It is not a big deal, I am okay, thank you for helping me". Our staff members and I asked you and your party multiple times during your two night stay whether you were okay, whether everything was to your satisfaction in the hotel and every time we were informed everything was wonderful.

When you called our hotel 5 nights later, I was the one who answered the phone and my recollection of our conversation does not include any of what you claim to have been said by me. You asked me whether or not we will be doing anything to address the stairs in the pool area. I replied by informing you that we have placed a towel hamper there and are looking into a more permanent solution to help guests such as yourself with poor sight. I also informed you that no one has fallen on the steps since the hotel was built 20 years ago so we were extremely surprised by your incident since we have railings and we have a handicap accessible ramp with a railing.

You proceeded to shout at me over the phone, asking for an owner and unfortunately, I came off as rude to you with my response of not giving you the personal number to an owner of the facility, but I am the General Manager and it is my responsibility to operate the hotel and speak to our guests about any issues. In addition, you threatened me by informing me that you would post a bad review of the hotel and that you would ruin my reputation personally unless we provided a refund. When you chose to use blackmail as a means to try and receive a refund, we will not oblige to this request.

Again, I am sorry you had a negative experience at the hotel. I have operated the facility for over 3 years and we have served tens of thousands of guests that have had a great experience with not only myself but the hotel and our team which is reflected by our reviews. I personally feel obligated to make sure that our guests have a good experience and if there are any issues feel comfortable informing us of any issues so that we can fix them.

Sincerely,



Ankit "Andy" Bhakta
General Manager

Dear Jim,
It's terrific to learn you and your furry friend had an excellent time at SureStay Plus by Best Western Evansville. We're sorry that the breakfast did not fully meet your standards. Our team will be reviewing your comments as we gear towards improving our food choices.
Thank you so much for the positive feedback, and come back soon!

Thank you for being a returning guest! We are pleased you enjoyed our excellent service and tasty breakfast among other things. Your recommendation is much appreciated and we look forward to exceeding your expectations on your next visit!