SureStay Plus Hotel by Best Western Brandywine Valley
1807 Concord Pike, Wilmington, DE 19803-2901 (Formerly Best Western Brandywine Valley Inn)
336 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
99
Very Good
77
Average
64
Poor
44
Terrible
52
true
Recent Reviews:
Expedition760841
Trip type:
Couples
Business Entrepreneur
Dec 30, 2019
They really care and treat everyone, we've ever had the opportunity to observe, with respect dignity and kindness... Not an easy posture to maintain in the hospitality business these days,...
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They really care and treat everyone, we've ever had the opportunity to observe, with respect dignity and kindness... Not an easy posture to maintain in the hospitality business these days, yet the manage to do so each time.
We had a free voucher, so I can't complain about the price. The outside of the building looked OK, the breakfast was OK, and the woman at the front desk...
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We had a free voucher, so I can't complain about the price. The outside of the building looked OK, the breakfast was OK, and the woman at the front desk was friendly. The room left a lot to be desired. I didn't mind that it wasn't up to the normal Best Western standards (it was out-dated), but we killed a centipede on the wall & ants in the bathroom. The bathroom was so small that I had to step into the tub to be able to shut the door. There was a large cobweb and several small ones on the ceiling near the bed. The bedding and towels were clean. The other rooms may have been nicer, but I wouldn't take my chances on another stay at this hotel. I'll use my next voucher somewhere else.
First, booked a king room, was told they moved us due to construction, never saw any. They said it was upgrade to Queen room - definitely NOT an upgrade. Room...
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First, booked a king room, was told they moved us due to construction, never saw any. They said it was upgrade to Queen room - definitely NOT an upgrade. Room was dirty, found old receipts from October, dust/bugs on window sill, mold in bathroom, tub would not drain when shower on and tub had dirty soap scum. Worst part charged $130.00. Stayed in 1/2 the price rooms before that were so much nicer and cleaner. NEVER stay there again. DO NOT RECOMMEND TO ANYONE.
The staff was very friendly. It was really a turn off when the tub was not clean and the orange juice was sour. I would not stay here again, and...
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The staff was very friendly. It was really a turn off when the tub was not clean and the orange juice was sour. I would not stay here again, and I was thankful that I only had to stay there for one night.
Enjoyable experience. Front desk staff very friendly and courteous. Breakfast offering could have been a little better but was adequate. We plan on staying at this location quite a few...
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Enjoyable experience. Front desk staff very friendly and courteous. Breakfast offering could have been a little better but was adequate. We plan on staying at this location quite a few times in the future.