SureStay Plus Hotel by Best Western Elizabethtown Hershey
147 Merts Dr, Elizabethtown, PA 17022-8803
197 Reviews
Certificate of Excellence 2019
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
78
Very Good
63
Average
29
Poor
22
Terrible
5
true
Recent Reviews:
JohnBCowgill
Washington DC, District of Columbia
Great Spot
Jan 2, 2020
Near the freeway yet far from the clutter. Quiet at night except for some noisy people of which the staff did try to shut them up. The staff was very...
more »
Near the freeway yet far from the clutter. Quiet at night except for some noisy people of which the staff did try to shut them up. The staff was very nice. The breakfast was good. Good price. I would stay here again.
rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for your kind words about your recent stay at our hotel. I am pleased to hear that you had a mostly enjoyable experience while staying with us! I hope you will keep us in mind should you find yourself travelling to our area in the future. Thank you again, and have a wonderful weekend!
Christmas Vacation This is our second tvisit with them. We had no problems no mater what we wanted they had it for use. We have a little everyone loved her...
more »
Christmas Vacation This is our second tvisit with them. We had no problems no mater what we wanted they had it for use. We have a little everyone loved her and treated her with respect. She is a service dog so they let her stay for free. They had plenty room fror her to exercise. Noone ever bothered use at all unless we asked them to.
rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for providing your feedback about your recent stay at our hotel! We greatly appreciate it! I am glad you enjoyed your stay with us! Thank you again, and have a wonderful day!
Staff was very helpful and attentive. Any questions or concerns were addressed immediately. The only problem with the facility was the location of the front door and driveway. Hotel is...
more »
Staff was very helpful and attentive. Any questions or concerns were addressed immediately. The only problem with the facility was the location of the front door and driveway. Hotel is located on a steep incline. It was very hard to get in and out of vehicle on a steep incline. If you are handicapped you are on your own.
rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for your comments in regards to your recent stay at our property! We sincerely appreciate it! I will be sure to pass your kind words onto our staff. Thanks again, and have a great day!
Wasn't sure what to expect when staying for a soccer tournament in the Lancaster/Hershey area. Was extremely pleasantly surprised. Tremendously nice front desk staff, amazing breakfast with all quality items...
more »
Wasn't sure what to expect when staying for a soccer tournament in the Lancaster/Hershey area. Was extremely pleasantly surprised. Tremendously nice front desk staff, amazing breakfast with all quality items and extremely clean rooms! Will definitely stay again when in the area.
rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, I am happy to hear that you enjoyed your stay with us! Thank you for providing your comments. We look forward to serving your lodging needs in the future. Thanks again. and happy holidays!
The room was too hot. We set the AC at 62 and it felt like 75. When we told staff about it, no actions were made to fix the situation....
more »
The room was too hot. We set the AC at 62 and it felt like 75. When we told staff about it, no actions were made to fix the situation. Met with indifference. Outside our room in the hallway smelled of heavy smoke even though the hotel is non-smoking.
rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for providing your feedback in regards to your recent stay at our hotel. Please accept my sincere apologies that your stay was not an enjoyable one. I am sorry to hear that the AC wasn't working properly. I would like the opportunity to speak to you further about your stay. At your convenience, please feel free to give me a call at 717-367-4000, and we can discuss this. My name is Rose. Thank you again, and I look forward to hearing from you.