309 Norman Center Ct, Norman, OK 73072-4867 (Formerly Hampton Inn Norman)
418 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
214
Very Good
106
Average
52
Poor
24
Terrible
22
true
Recent Reviews:
Nomad22161353532
Trip type:
Family
Greag experience
Jan 8, 2020
Very. nice and clean and the desk clerks were very pleasant...great hotel at a very good price....will defiinitely stay here again.....hotel offered and met our needs wkuld have liked more...
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Very. nice and clean and the desk clerks were very pleasant...great hotel at a very good price....will defiinitely stay here again.....hotel offered and met our needs wkuld have liked more items like bacon and sausage gravy was runny...
SureStay85, Front Office Manager at SureStay Plus Hotel by Best Western Normanc, responded to this review
Greag,
Thank you so very much for posting your positive experience and also letting us know our breakfast is needing improvement . We are always working on making sure we are being of service to our guest as best as possible in every way. We appreciate your business and look forward to you returning for a visit soon. We apologize and will speak with our breakfast attendant(s) on making sure we are always offering a meat (as it should always be offered) and the preparations of all food is properly done.
We look forward to you visiting us again in the near future.
i have spent several thousand nights in hotels while on business the last 35 years. I have never met a friendler, more accomodating staff anywhere. Just a greart value in...
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i have spent several thousand nights in hotels while on business the last 35 years. I have never met a friendler, more accomodating staff anywhere. Just a greart value in every respect. An added bonus is the nearness of restaurants. nice after a long days drive
SureStay85, Front Office Manager at SureStay Plus Hotel by Best Western Normanc, responded to this review
Dear Mr Bryane,
We appreciate you submitting a review and are delighted you enjoyed your stay. We look forward to you coming to stay with us again in the near future. We strive to always accommodate our guest in every area with the best service.
Happy Holidays to you and yours.
Most Sincerely, Trayce Carroll Front Office Management
If you read the other reviews for this property you will see that it was until very recently a Hampton Inn. In fact there is no sign yet, just a...
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If you read the other reviews for this property you will see that it was until very recently a Hampton Inn. In fact there is no sign yet, just a vinyl banner on T posts. If you have ever been to a Hampton Inn, you will recognize all of the places that Sure Stay just removed the Hampton Branding.
That being said the hotel is still in nice shape. The landscaping was nice and the lobby very clean and orderly. This is a small property and not very busy, but it was fall break in Norman so not to bad.
Our room was on the lower floor and ai found it clean and inviting. The room was warm also but once I adjusted the thermostat it started to cool. There were ample toiletries to use and the towels were clean.
King room came with a mini-fridge microwave. The bed was a bit hard, but not to bad. The only drawback from the room was that on back of the bathroom door a washcloth was on the hook. Not mine. So housekeeping probably needs to check behind doors.
There is a breakfast in the lobby but I slept in and did not see it so can not comment.
Desk staff was nice.
SureStay85, Front Office Manager at SureStay Plus Hotel by Best Western Normanc, responded to this review
Thank you for your review Mr. Jonathan,
We apologize for the very belated response. We appreciate your business and positive comments. Our top priority is our guest and making sure their stay is a wonderful one in every way. We apologize for your bed being a bit hard for you. We are looking into replacing some of our mattresses in the near future and possibly purchasing mattress toppers that would be made available upon guest request and availability for guest that are more comfortable sleeping on a softer mattress.
We look forward to you visiting us again SOON. Happy Holidays to you and yours.
We walked into the room and were met with an overpowering odor. The carpets were wet. The beds felt damp. The telephone was broken. The hotel was full so there...
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We walked into the room and were met with an overpowering odor. The carpets were wet. The beds felt damp. The telephone was broken. The hotel was full so there was no chance to move rooms. We had driven 600 miles that day and it was after 9:00 pm. We were stuck. I have emailed the hotel's manager for some sort of satisfaction, but have not heard back. It this point I am writing a harsh review. If I hear from the manager I might reconsider.
Calvin-HiltonHelp, on behalf of management at SureStay Plus Hotel by Best Western Normanc, responded to this review
Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
We spent one night at this hotel on a road trip from Texas to Kansas City, Mo. The breakfast was delicious and varied with eggs, bacon and fresh fruit. The...
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We spent one night at this hotel on a road trip from Texas to Kansas City, Mo. The breakfast was delicious and varied with eggs, bacon and fresh fruit. The hotel personnel were friendly and helpful. The room was on the small side and the walls were thin. The carpet felt sticky when you did not have on shoes. The bed was on a metal frame that squeaked when anyone turned over. I feel the property could use an update. Fine for one night, but not for a longer stay.
KusumDOS, Director of Sales at SureStay Plus Hotel by Best Western Normanc, responded to this review
Dear, judajc
Thank you for sharing your feedback on your most recent stay.