791 Durham St, Kincardine, Ontario N2Z 1M4, Canada (Formerly Best Western Plus Governor's Inn)
216 Reviews
Certificate of Excellence 2019
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
77
Very Good
65
Average
44
Poor
14
Terrible
16
true
Recent Reviews:
Edward G
Peterborough, Canada
Trip type:
Couples
Sure Stay BW Kincardine
Oct 21, 2019
Modern hotel. with lots of parking. Rooms were clean with comforable beds, good internet, and nice television. The breakfast in the morning was very good with lots of choices. The...
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Modern hotel. with lots of parking. Rooms were clean with comforable beds, good internet, and nice television. The breakfast in the morning was very good with lots of choices. The price I paid was very good value.
SureStayKincardine, Supervisor at SureStay Plus Hotel by Best Western Kincardine, responded to this review
Thank you for your wonderful review. We have just renovated all of our guest rooms to the new and modern furniture as well as new mattresses so I am glad you found them comfortable. I am glad you had the opportunity to enjoy our hot breakfast and am happy to hear you enjoyed it! Next time you stay with us try out our restaurant for dinner as well, right now we are open Monday to Friday but hope to be open 7 days in the spring. We are glad your enjoyed your stay and hope to see you again soon Jenna
Good place to stay when in the area for business. Always has good breakfast and sometimes has an omelette station. Restaurant is good when it is open. Staff is always...
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Good place to stay when in the area for business. Always has good breakfast and sometimes has an omelette station. Restaurant is good when it is open. Staff is always very friendly and helpful. Boston Pizza, Tim Hortons and Sobeys all within walking distance.
SureStayKincardine, Supervisor at SureStay Plus Hotel by Best Western Kincardine, responded to this review
We are glad you find our location convenient. I will pass along your compliments to all of the staff, and am happy to hear you enjoy our breakfast and dinner! Looking forward to seeing you again soon. Jenna
Quick in and out for business but the staff and stay was good. You should feel comfortable and satisfied with the money's worth. Beds and washroom were clean and comfortable,...
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Quick in and out for business but the staff and stay was good. You should feel comfortable and satisfied with the money's worth. Beds and washroom were clean and comfortable, breakfast was what you'd expect for free and there are good restaurant's close by.
SureStayKincardine, Supervisor at SureStay Plus Hotel by Best Western Kincardine, responded to this review
We are glad to hear you enjoyed your stay with us and that our staff were pleasant. We strive to make sure our rooms are always very clean so I am happy to hear they were up to your standards and that you had the opportunity to enjoy our hot breakfast in the morning. We look forward to seeing you again soon! Jenna
Reservation for 2 room, one room with l bed, but wanted 2, but was corrected. One room TV did not work, and had to change room. Refrigerator still had food...
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Reservation for 2 room, one room with l bed, but wanted 2, but was corrected. One room TV did not work, and had to change room. Refrigerator still had food in it from previous guest. Wake up call in one room did not happen. My husband stepped barefoot on 2 screws on carpet, hurting his foot.Desk clerk did not want to hear our complaints, could care less, no apology. Would not refer this hotel to anyone. Costs was $149. and expected more for cost
SureStayKincardine, Supervisor at SureStay Plus Hotel by Best Western Kincardine, responded to this review
I am very sorry to hear of the problems you had while staying with us. Unfortunately with technology sometimes there is problems like with your TV but we do our best to help remedy any problems which is why you were quickly moved to the room right next to yours. I apologize that you didn't receive your wake up call, I am not sure why you didn't but I will look into it, I will also remind the housekeepers to always check the fridges, and to make sure the floors are free from any debris that may have been left by our ongoing renovations. We have a few newer housekeepers right now and sometimes it takes a couple of reminders. I hope your husbands foot is okay and again I am sorry that you were not completely satisfied with your stay and we hope you will give us another chance to provide you with an excellent experience. Jenna
The cleark at check in was rude and not very nice about us asking question about why the restaurant was closed on a Saturday night. Web site stated it was...
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The cleark at check in was rude and not very nice about us asking question about why the restaurant was closed on a Saturday night. Web site stated it was open till 9:00PM. She told us well they changed it. Only reason we picked the palce.
SureStayKincardine, General Manager at SureStay Plus Hotel by Best Western Kincardine, responded to this review
I am very sorry that your stay here was not what you had expected. We had closed our restaurant Nov. 30, 2017 and never reopened the restaurant until April 2, 2019 and we had never been open since we reopened on a Saturday. I am sorry that the girl at the desk was not very helpful.