There's nothing that you could do to get me to stay here ever again. Best Western should not associate themselves with this particular location whatsoever. I paid $10 less than...
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There's nothing that you could do to get me to stay here ever again. Best Western should not associate themselves with this particular location whatsoever. I paid $10 less than what I normally pay for a Best Western room at other locations and boy what a difference $10 can make! Staff was rude from the immediate check in. The parking lot was full of trash, the hallways smelled like marijuana, front desk staff were rude, apple juice had a roach in it, iron was missing from the room, tv entertainment center doors were broken off, lamp beside the bed was missing a light bulb, towels were old and stained, smoke detectors were covered with a plastic bags (I assume from previous guests to cover up their weed smoking), and the smell of marijuana in the room was horrible. This place is more than disgusting and does not hold up to the levels of what Best Western usually stands for. I would not recommend this location to anyone, EVER! If I could rate any of these less than a 1, I would!
BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Mesquite, responded to this review
On behalf of our entire team, I'd like to apologize for not exceeding your expectations. Your satisfaction is important to us and we thank you for providing feedback. We hope you give us another chance and stay with us again. -Best Western Hotels & Resorts
Blood stain on top of bedspread when I entered the room. Only 2 jacuzzi vents were working. Breakfast bar out of items, no one to tell. Bed pretty hard. After...
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Blood stain on top of bedspread when I entered the room. Only 2 jacuzzi vents were working. Breakfast bar out of items, no one to tell. Bed pretty hard. After the initial walk in, pretty much disgusted with the stay. Very dated hotel.
My husband and I were initially given a handicapped room, tho we have no need for one. (??) This room had 2 gross looking drains on the bathroom floor out...
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My husband and I were initially given a handicapped room, tho we have no need for one. (??) This room had 2 gross looking drains on the bathroom floor out of which a huge roach had emerged and lay dying. There was a chirping smoke detector in next room, our heating/cooling unit was not working properly, and there was no maintenance person on staff. Thought we'd stay and put up with it until OUR smoke detector began chirping. The alternate room we were given had such a nasty locker room/chemical smell and greasy bathroom floor!! Just not a place I'd ever choose to stay again. Look elsewhere!
Unknown substance in the wall, phones and fridge didn’t work, sketchy character outside are some of the reasons I wouldn’t stay here again. On the plus side, I was upgraded...
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Unknown substance in the wall, phones and fridge didn’t work, sketchy character outside are some of the reasons I wouldn’t stay here again. On the plus side, I was upgraded to a suite. Check out wasn’t smooth. Breakfast was lacking. Disappointed in Best Western.
The service was ok. The comforters had holes. I hate holes!! It was really my only complaint other than the hot tub leaks. The staff was nice. The towels seemed...
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The service was ok. The comforters had holes. I hate holes!! It was really my only complaint other than the hot tub leaks. The staff was nice. The towels seemed to be clean. Oh yea they do not have vending machines which sucks!!