SureStay Plus Hotel by Best Western Oklahoma City North
6101 N Santa Fe Ave, Oklahoma City, OK 73118-7526 (Formerly Broadway Inn & Suites)
414 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
132
Very Good
115
Average
72
Poor
41
Terrible
54
true
Recent Reviews:
dp362020
Trip type:
Couples
Master suite with no working hot tub
Jan 2, 2020
Master suite with no working hot tub, I was excited to get this room from the pictures and was completely unhappy to find the big hot tub didn't work. There...
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Master suite with no working hot tub, I was excited to get this room from the pictures and was completely unhappy to find the big hot tub didn't work. There was not notice on the website, nor did anyone inform me at check in.
HotBuckets54101, Guest Relations Manager at SureStay Plus Hotel by Best Western Oklahoma City North, responded to this review
Thank you for taking time to review us. The master suite is a really nice room with a wonderful spacious tub. We do apologize for the jets not working and for the lack passing on that information before hand. We will let the GM know of your concerns. We appreciate your business and patience.
We have lived in hotels for the last 4 months and this one is by far the best one. If you are only staying 1 or 2 nights, there are...
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We have lived in hotels for the last 4 months and this one is by far the best one. If you are only staying 1 or 2 nights, there are newer, fancier and more expensive options out there but for the thrifty minded, this hotel checks all the boxes. Free hot breakfast with several options, clean and spacious rooms with microwave and mini fridge and friendly helpful staff. The rates fluxuate like they all do but average price is about 45 bucks a night.
HotBuckets54101, Guest Relations Manager at SureStay Plus Hotel by Best Western Oklahoma City North, responded to this review
Thank you for this fine review!!! Our hot breakfast buffet is praised by guest around the world. Our Gm runs specials on select days to keep our guests within budget. Our room amenities are often charged for at other hotels which makes even more savings for our valued guests.
If you only want clean and/or convenient (right off I-235) plus pretty inexpensive, this is the place! Owners are lovely ...But there is LOTS more to running a hotel than...
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If you only want clean and/or convenient (right off I-235) plus pretty inexpensive, this is the place! Owners are lovely ...But there is LOTS more to running a hotel than that. 1) couldn't get tv to go on. Went to desk, he gave me a different remote with new batteries. 2)Still wouldn't go on. 3)Called & he said he'd come fix it. 30 min later, he hadn't showed.4) Meantime we found heat lamp in bathroom wouldn't stay on-kept going on & off during cycle. 5)Went AGAIN to desk & ask to move. 6)That was ok but in new room the heater ROARED loudly every time the fan went on.(It was 38 outside) 7)The bedside lamp was broken & had no bulb so again we called & he said he'd come fix it. 8)After an hour, hubby called & told him to forget it--we were going to bed. 9) Exhaust fan made really loud noise so we just turned it off! Exasperating!!!
HotBuckets54101, Guest Relations Manager at SureStay Plus Hotel by Best Western Oklahoma City North, responded to this review
Thank you for taking time to explain your experience here. We do apologize for any inconvenience during your stay. We appreciate your business and patience.
Im very displeased with my stay! As soon as I walked in my hotel i went to the bathroom and noticed there was a a huge hole in the ceiling...
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Im very displeased with my stay! As soon as I walked in my hotel i went to the bathroom and noticed there was a a huge hole in the ceiling where the hot tub was. I looked inside the hot tub and noticed huge pieces of the ceiling had fallen inside of it! The pieces were super mushy and felt like clay! The hole in the ceiling was also leaking! I went to the lobby and the lady at the front desk told me that she’d let her manger know and that he’d be at my room shortly. The manager never came to my room!! I had to clean the hot tub out myself! I paid for a king suite! The king suite is the most expensive room you have in your building! I shouldn’t have to spend 30 minutes cleaning out a plaster filled hot tub just because I want to wind down & relax! After I had finally cleaned out the tub and filled it up with water, I realized the turbo jet button was missing!!! So I couldn’t even turn the jets on while sitting in the tub! After I got out of the tub, I went to the wet bar to make myself a cup of water. Within 5 seconds of the water being on, the water splashed everywhere and left the floor & me drenched in water! I also couldn’t even sleep because there was a huge party going on right outside my door! I can’t believe my stay at this hotel was such an awful experience! I definitely need to be compensated for this! No guest of yours should have to go through this type of treatment, especially one who paid for a king suite!
HotBuckets54101, Guest Relations Manager at SureStay Plus Hotel by Best Western Oklahoma City North, responded to this review
Thank you for taking time to write about your experience here. We do apologize for any inconvenience during your stay. Our rooms are normally good to go and up to par. We will definitely take your concerns to the GM. We do appreciate your business and value your feedback.
Don't go there, I was bitten by bed bug. Room 309-A
Look all the bites on my right hand. I have more than 15 bites. My hand is very hot,...
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Don't go there, I was bitten by bed bug. Room 309-A Look all the bites on my right hand. I have more than 15 bites. My hand is very hot, swollen, it's very itchy.... I'm feel so bad, and I'm afraid to keep all the scars for ever.
HotBuckets54101, Guest Relations Manager at SureStay Plus Hotel by Best Western Oklahoma City North, responded to this review
Thank you for taking time to write this informative review. We sincerely apologize for any inconvenience during your stay. We will address this directly with our GM and maintenance crew so they can take care of your issue. We value your business and appreciate your feedback.