The jetted tub was broken and breakfast was disgusting. The biscuits were frozen and uncooked. There were no pastries. The sausage was cold and greasy. They were out of yogurt....
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The jetted tub was broken and breakfast was disgusting. The biscuits were frozen and uncooked. There were no pastries. The sausage was cold and greasy. They were out of yogurt. The cereal was stale. Definitely not what I was expecting from a BW property.
GuestXperienceTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Hello Anne,
We always appreciate hearing back from our guests. Your feedback about the service you received is what prompts us to improve. Your comment about breakfast is duly noted and we will see what we can do about adding more options in the future. Your concern about maintenance is noted and we will see to it that this is addressed immediately. We will also see what we can do about having some updates to the property soon. We hope that everything else was in order and we hope you consider staying with us again.
Pleasantly surprised by the quality of this Best Western brand. Have stayed at many other Best Western Hotels and Surestay although more basic compares very favorably with the other levels...
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Pleasantly surprised by the quality of this Best Western brand. Have stayed at many other Best Western Hotels and Surestay although more basic compares very favorably with the other levels and exceeds many other Hotel chains we have utilized.
GuestXperienceTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Tulsa East, responded to this review
Dear Guest,
We are happy to hear feedback from you regarding your recent stay and it's nice that you had a good overall impression. We are glad you found everything to be excellent and we hope you had a comfortable stay. We look forward to your next visit.
The place was alright for the price but not worth the stay.
The pillows, the tub, and the breakfast left us not very satisfied. The pillows were very flat and...
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The place was alright for the price but not worth the stay. The pillows, the tub, and the breakfast left us not very satisfied. The pillows were very flat and small. The tub didn't drain for the shower. The jacuzzi jets didn't work which we really wanted to try out.
The bed was comfortable, the gravy for breakfast was very runny. Would stay again. The traffic was very bad to get in and out during rush hour. The staff was...
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The bed was comfortable, the gravy for breakfast was very runny. Would stay again. The traffic was very bad to get in and out during rush hour. The staff was friendly and helpful. Could stand to put a few more towels in the rooms.
Every thing was very clean. Very helpful on check in. Didn’t use any of the aminities. But pool towels were available if we needed them. Beds and pillows were comfortable....
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Every thing was very clean. Very helpful on check in. Didn’t use any of the aminities. But pool towels were available if we needed them. Beds and pillows were comfortable. Easy access in and out to arrive or leave.