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SureStay Plus Hotel by Best Western Black River Falls: 600 Oasis Rd, Black River Falls, WI 54615-5468 (Formerly Best Western Arrowhead Lodge & Suites)

667 Reviews

TripAdvisor Traveler Rating:

Value

Rooms

Cleanliness

Service

Excellent

251

Very Good

222

Average

Poor

Terrible

Recent Reviews:

mnorquist

Chippewa Falls

Excellent venue to host a family event

Jan 5, 2020

Our family held an overnight holiday gathering at this hotel. From the first time I called the hotel to inquire about availability and prices, I was so impressed with the... more »

kyla_posey

Trip type:

Business

Extended Stay

Dec 28, 2019

My issue is that we were there for 7 weeks. We called and spoke to Nitzy before booking our stay and we were told that they had a nurses rate... more »

My issue is that we were there for 7 weeks. We called and spoke to Nitzy before booking our stay and we were told that they had a nurses rate of $40 dollars.. my husband said his wife and kids would be traveling with him and she said she could upgrade us to a king suite for $50... we checked in and everything was going great. We were in that room for (I think) 5 weeks and things were perfect. Then it was mentioned that they had bigger suites that we should look at and that’s when everything went downhill. After realizing we couldn’t afford the price that was given to us, we asked if we could either move back to the room we were originally in or to a smaller room. Nitzy again quoted 40 for the smaller room and 50 for the original room... the day comes for us to move and we were told that we had to pay 50 for the smaller room... ABSOLUTELY NOT. You gave me the upgraded room for 50 dollars for 5 weeks. We were/are LOYAL customers... not anymore. Best western management screwed us. Our total stay was gonna be over $6000. I could understand the rate change for the smaller room IF the hotel was sold out but there was maybe 4/5 cars in the parking lot throughout our entire 5 weeks. (Aside from the weekend with the hockey players) management was trying to justify that they were charging $50 dollars because I’m an extra head in the room and they didn’t know that we were gonna be with my husband, which is a LIE. We told Nitzy before we drove 18 hours from Texas, which is why she upgraded us to the suite. We tried to give every opportunity to make things right and they refused. We said we would pay 40 for the smaller room or 50 for the original room and they refused, so we walked. Crazy!! Every front desk staff backed our decision (except management). It doesn’t matter if we moved rooms 100 times, we are the customers and you are not paying our bill, nor helping us move our things!

Again, Fran, Iva, Candy, Dani, the breakfast attendant (I’m sorry, I didn’t catch her name) were AWESOME. & thank you to Fran for doing the right thing and changing our rate back down after we stated that only by husband would be staying there for the rest of the week (until we finished moving all of our stuff). & thank you to her for pointing out that after 30 days we should no longer be paying taxes. She got the problem fixed right then and we truly appreciate it!! It’s a shame she can’t be the manager because she really seems like she knows what she’s doing and has been in the business a while.

Best Western, you lost loyal customers. You let $6000 dollars walk away over $10/night.

Surestay P, General Manager at SureStay Plus Hotel by Best Western Black River Falls, responded to this review

Dear kyla_posey,
Thank you for being a loyal Best Western guest. My staff and I did our utmost to accommodate your family of five during your stay with us. We did offer you the room you originally stayed in for the same price which you declined because you wanted a room in the lower level. We appreciate your business and welcome all feedback from our guests.
Thank you!

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258teria

Trip type:

Family

Always a pleasant stay.

Dec 25, 2019

Several times a year I visit my father-in-law in Blair and stay in BRF at SureStay. The experience is always a pleasant one. The staff is friendly. The food is... more »

ninadavisqueen

Charlotte, North Carolina

Trip type:

Business

Great hotel

Dec 24, 2019

Staff is friendly, I feel at home while being so far away from home. Cody is very useful with computers and was able to help me multiple times. The breakfast... more »

Washani

Trip type:

Business

Clean, courteous, comfortable

Nov 16, 2019

This place was quite a surprise 😊 Very pleasant, courteous staff. It was obvious to me that good quality customer service is not only their top priority, but they went... more »

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