Dear Valued Guest,

Thank you for taking the time to share your review and experience. I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We do have pesticide treatment every month and we never had a problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you for your comments. We hope to see you again and to impress you with our improvements.

Dear Valued Guest,

I'm very sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. In regards to our staff member I will address your concerns and make sure this behavior doesn't happen. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Dear Valued Guest,

Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you.

Know that actions shall be taken to improve everything on priority and you can have a better stay next time. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Hi bribobbie,

It is wonderful to hear that you found us clean and pleasant place to stay. It means a lot to receive your feedback regarding the condition of the amenities abd sheets, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service, thank you for sharing.

Dear Valued Guest,

Thank you for taking the time to share your experience and your review. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.