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SureStay Plus Hotel by Best Western Nashville Southeast: 109 Enterprise Blvd, La Vergne, TN 37086-3545 (Formerly Holiday Inn)

652 Reviews

Certificate of Excellence 2019

TripAdvisor Traveler Rating:

Value

Rooms

Cleanliness

Service

Excellent

347

Very Good

118

Average

Poor

Terrible

Recent Reviews:

V8718RXtinas

This hotel has BEDBUGS

Jan 10, 2020

Unfortunately, it has bedbugs. My husband and I got bitten in our hands and we figured out early in the morning, I told the lady in the front she said... more »

Karmann1964

Jasper, Alabama

Trip type:

Family

Christmas trip to Opryland

Dec 30, 2019

We stayed at the Sure Stay Best Western motel in La Vergne, Tennessee. The room was clean. The breakfast was very good with a variety of choices of hot and... more »

viet19762019

King of Prussia, Pennsylvania

Bad Best Western Property/Location

Oct 21, 2019

The dusty air conditioners had mold/mildew coming out of it. The caulk around the sink was obviously done by the staff there, not professionally done at all (I would've caulked... more »

Footsieiii

Tampa

Trip type:

Couples

Warning: Do not stay here

Oct 21, 2019

Wife is disabled and originally was given a room on the second floor. Well the building does not have an elevator so that wasn't going to work. Then was given... more »

Wife is disabled and originally was given a room on the second floor. Well the building does not have an elevator so that wasn't going to work. Then was given a room near the back and was told to use the back doorway. Well they are reroofing the building there is trash everywhere and people throwing stuff in the dumpster by the door and they were also missing it. So you were walking through a war zone.
Once I got in the room it was very presentable and so I went to go get ice and the ice machine on the first floor was out. Guess what no elevator to the second floor so I had to walk up there to get it.
Then once we were settled in our room you could hear then pounding on the roof which I understand that part but then then about two hours later there was a toxic smell coming through the a/c system, the smell was so strong I was getting light headed. I went to the front desk about it and they said, "Oh they are gluing down the roof that there was nothing they could do." I even mentioned the war zone but it seemed to fall on deaf ears.
The next problem was the TV system. More than half the channels were not working and it specifically states to call the front desk and my wife did and was told, "the roofers knocked the dish out of alignment and they refused to come back to fix it. We have had several calls on the issue. If you keep checking it may come back." Well guess what it never did.
So there is no way I would recommend the place. Not even to my worst enemy. I am amazed Best Western would even put their name to a place like this.

Surestayplushotel, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review

On behalf of our hotel and staff we would like to apologize for the inconveniences you experienced during your stay. We are working hard on taking care of these issues. We appreciate your input on your stay and will use this to better serve guests in the future. Thank you for staying with us and again many apologies.

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Can Çağlar E

Washington DC, District of Columbia

Trip type:

Solo travel

SureStay was not so sure

Sep 19, 2019

Payment issues (a hold on the card for the same total amount that was already paid online and still not removed after almost a week; usually even 3 or 4... more »

1-5 of 652 Reviews

See all 652 reviews for SureStay Plus Hotel by Best Western Nashville Southeast

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