SureStay Plus Hotel by Best Western Kansas City Airport
11828 NW Plaza Cir, Kansas City, MO 64153-1110 (Formerly Clarion Hotel Airport)
90 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
30
Very Good
15
Average
11
Poor
13
Terrible
21
true
Recent Reviews:
CharlesD1006
Topeka, KS
Trip type:
Couples
Great hotel with long term parking
Dec 28, 2019
SureStay Plus Hotel was the best. It's location to the airport was a 5 minute shuttle ride. There shuttle operates early morning to late evening and they will accomodate other...
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SureStay Plus Hotel was the best. It's location to the airport was a 5 minute shuttle ride. There shuttle operates early morning to late evening and they will accomodate other times as well. The area is quiet. The rooms standard but very comfortable. They offer complimentary breakfast but I cannot review it as we left before they opened. We used the parking service for a week. They charge $5/day and provide shuttle service to the airport leaving and returning for free. Great place to stay before leaving on an early flight.
SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Airport, responded to this review
Hello,
, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.”
Broken machines. Terrible shower. Weird hallway doors. Dogs off leash. Not very friendly staff. Seems like people were living there. Messy breakfast area. Low rates but still expected better. Too...
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Broken machines. Terrible shower. Weird hallway doors. Dogs off leash. Not very friendly staff. Seems like people were living there. Messy breakfast area. Low rates but still expected better. Too many issues for a one night stay.
SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Airport, responded to this review
Hello,
We are sad to see you unhappy. We apologize for the incidences that you experienced during your stay with us. We will look into each issue that you have noted, in an attempt to correct and improve these concerns. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
I’m not a hard judge on a hotel but I was not very pleased with our room. The floor was visibly dirty like it hadn’t been swept or mopped. And...
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I’m not a hard judge on a hotel but I was not very pleased with our room. The floor was visibly dirty like it hadn’t been swept or mopped. And the hallway and elevator smelled strongly of marijuana. Convenient shuttle though!
SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Airport, responded to this review
Hello,
Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have shared your feedback with our housekeeping team for improvement. I hope to earn your business on future travels so that you can see our continuous improvement.
Stayed one night before and after flights to and from Las Vegas. Very nice hotel with long term parking available at a reasonable rate. Also offered an airport shuttle. Very...
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Stayed one night before and after flights to and from Las Vegas. Very nice hotel with long term parking available at a reasonable rate. Also offered an airport shuttle. Very good selection to and quality of breakfast items.
SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Airport, responded to this review
Hello,
Thank you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in future as well :)
I normally seek out all the best western/sure stay propertys, this was the 1st time had stayed at this hotel, the breakfast was very lacking considering it's a PLUS hotel,...
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I normally seek out all the best western/sure stay propertys, this was the 1st time had stayed at this hotel, the breakfast was very lacking considering it's a PLUS hotel, very minimal options, little or no condiments, staff not skilled and others in my party had to change rooms several times due to various plumbing, room issues. Not 1/2 mile down the same road is a Best Wester plus, I will be booking that property next time
SophiaGSM, Guest Relations Manager at SureStay Plus Hotel by Best Western Kansas City Airport, responded to this review
Hello,
Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the area we can improve the guest experience. We apologize for your experience, and we have shared your feedback with our management for prompt action. We are confident that you will see the change on your next visit.