SureStay Plus Hotel by Best Western San Antonio SeaWorld
143 Richland Hills Dr, San Antonio, TX 78245-2450 (Formerly Sleep Inn & Suites near Seaworld)
88 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
24
Very Good
28
Average
11
Poor
12
Terrible
13
true
Recent Reviews:
kabroussard13
Kingwood, Texas
Trip type:
Family
Great Location
Jan 13, 2020
Stayed here while moving our daughter into college. The location was fabulous, close to her school and any shopping we needed to do. The room was very nice and very...
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Stayed here while moving our daughter into college. The location was fabulous, close to her school and any shopping we needed to do. The room was very nice and very clean. The breakfast had a nice variety of both hot and cold food options.
Staff is great always welcoming coming and out. It is very closed to lots of restraunts and stores to shop at. Breakfast attendent has everything well stock and welcoming and...
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Staff is great always welcoming coming and out. It is very closed to lots of restraunts and stores to shop at. Breakfast attendent has everything well stock and welcoming and greeting you. Texas size waffles are the best
SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Dear les8813,
Greetings from the SureStay Plus Hotel by Best Western San Antonio SeaWorld.
It is so nice to hear that you liked the stay with us,Thank you very much for your generosity in appreciating our staff as well as the breakfast. I truly appreciate your time because comments like yours would motivate our team to keep up the good work.
I look forward to your next visit at the earliest.
My parents and I have stayed here twice now and we love it! The staff is nice and very helpful. The rooms we have stayed in were clean and comfortable!...
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My parents and I have stayed here twice now and we love it! The staff is nice and very helpful. The rooms we have stayed in were clean and comfortable! We’ll be definitely be staying here again. I’ll book for April 2020 and December 2020
SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Lori,
It is really incredible to see your positive feedback. Our team is very much delighted with your appreciation. Glad to see that you very much liked the room, staff and the stay. We eagerly await you to welcoming you again.
Good location with several restaurants nearby, the staff are very professional, friendly, and helpful. The complimentary hot breakfast is very good and presented well. The room was very clean and...
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Good location with several restaurants nearby, the staff are very professional, friendly, and helpful. The complimentary hot breakfast is very good and presented well. The room was very clean and was completely taken care of for our second night's stay.
SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Guest,
Thanks for your stay at the SureStay Plus Hotel San Antonio SeaWorld. We are delighted to see your feedback. Your appreciation is very much encouraging. Our team will offer yet another awesome hospitality next time. Looking forward to your next visit.
I have never been a customer with Best Western. I thought I would give it a shot. I booked on their website and was offered a rate of $66.66 if...
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I have never been a customer with Best Western. I thought I would give it a shot. I booked on their website and was offered a rate of $66.66 if I prepaid the room so I did. Once there the service was great. Room was ok not what I am used too but for the rate I didn’t except more. When I checked out I was emailed the receipt. I was overcharged by $150.00. Now I went back to reservation confirmation and it was $312 for the total to include taxes. I called hotel and was told there is nothing we can do that is what we were sent. I called customer service and was told the hotel is who changed my rate and they couldn’t tell me why though. I had them open a complaint. I DID NOT authorize the charge. I will be disputing the charge with my credit card also. I have NEVER had this happen with ANY hotel chain. I have attached both my reservation and my actual bill just so there is proof.
SureStayplustx, Hotel Manager at SureStay Plus Hotel by Best Western San Antonio SeaWorld, responded to this review
Hello Tracey,
I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with hotel management, who have a genuine concern for the impact this had on our hotel. The entire incident will be investigated to take appropriate actions.