12701 North Fwy, Houston, TX 77060-1226 (Formerly Surestay Supply Hotel)
30 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
5
Very Good
3
Average
5
Poor
3
Terrible
14
true
Recent Reviews:
Jacob C
Trip type:
Business
The Rest of the Reviews Were Right
Dec 8, 2019
Basically the same as any review I read but chose to ignored. Cockroaches in the room and hair in the towels. There was no complementary breakfast and it seemed like...
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Basically the same as any review I read but chose to ignored. Cockroaches in the room and hair in the towels. There was no complementary breakfast and it seemed like no one bothered checking or cleaning the room prior to arrival.
Worst morning at best western no breakfast no one at front desk people look like they slept in the breakfast area. Place just wasn’t ran like the best westerners I...
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Worst morning at best western no breakfast no one at front desk people look like they slept in the breakfast area. Place just wasn’t ran like the best westerners I normally go to I expect the same experience at anyone I go to
BestWesternHotels, Corporate at Townhouse Houston I-45 North, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
First impression was lacking and unfriendly. She kept looking past me to view the tv behind me in the other room. Put a $50 hold on my card since it's...
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First impression was lacking and unfriendly. She kept looking past me to view the tv behind me in the other room. Put a $50 hold on my card since it's a no smoking hotel. Like they can even tell. Walking into my room, it straight up smells like mold. Went back downstairs to get our bags only for the elevator to break. When I asked if we could change our room to the first floor so we didn't have to carry all our luggage up to the fourth floor, she said they didn't have anything else. So I asked if she could at least take the hold off my card. Anything. I was met with take it or leave it. But the other woman was sure to tell me to enjoy my stay. Not likely. At least it's just a place to stay the night. Everything about the hotel is filthy, outdated, and stinks of must and paint. I only hope I don't catch something...
BestWesternHotels, Corporate at Townhouse Houston I-45 North, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Most unkempt, vulgar and most inhospitable hotel that anyone could come across.
Aug 22, 2019
HORRIBLE THROUGHOUT!! I have never stayed in such a filthy hotel.
We had a 1-night stay that was an unpleasantly unforgettable experience for reason that no guest should ever come...
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HORRIBLE THROUGHOUT!! I have never stayed in such a filthy hotel.
We had a 1-night stay that was an unpleasantly unforgettable experience for reason that no guest should ever come across. WEEKS and WEEKS of neglect.
-Wet carpet upon entering the room -Mildew and urine scent -Cockroaches EVERYWHERE - bathroom, hallways, bedroom, desk -Finding a used Q-tip and bread crumbs on the floor -Discovering lost items: (all found in our room) A women's headband Used deodorant Pair of tennis shoes Cigarillo wrapper Prescription-only Viagra package Over the counter "Time and Size and Stamina" package Hardware package Fast food leftovers in the fridge -Using broken plumbing -Finding stains on every surface (bedding, pillow, towels, shower curtain) -Safety hazards -Lack of complimentary shampoo or conditioner -No ice -No friendly service
I decided to complain about all the inconveniences we had to encounter.
Jessica, sitting in the office, didn't even bother getting up to attend to me until I asked if she minded standing up. SO IMPOLITE!
Even after reaching out to Juan Jose Martinez (GM) via email, we did not hear from him.
Nasty! Elevator broken. Roaches in the room. Pubic hair in tub and on floor. Room smelled bad. Had about 50gal fuel stolen out of my trucks tanks. Hot breakfast was...
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Nasty! Elevator broken. Roaches in the room. Pubic hair in tub and on floor. Room smelled bad. Had about 50gal fuel stolen out of my trucks tanks. Hot breakfast was only over cooked eggs. The noise from other guests was very bad. Not up to best westerns standards I think.