SureStay Plus By Best Western Hotel Houston Medical Center
6700 South Main Street, Houston, TX 77030-2202 (Formerly Best Western Plaza Hotel & Suites At Medical Center)
757 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
226
Very Good
256
Average
159
Poor
73
Terrible
43
true
Recent Reviews:
elliotj427
Trip type:
Business
Great Location, Weak Internals
Jan 10, 2020
I stayed here for business working at Texas Children's Hospital for 4 days. Was a great location, where I just had to cross the street to be in the hospital....
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I stayed here for business working at Texas Children's Hospital for 4 days. Was a great location, where I just had to cross the street to be in the hospital. They also had a good amount of parking, and the internet was solid. Those are the good things. It was pretty disappointing how the staff reacted to both complaints I brought up. When I checked into my room and ran the bathtub, dozens of ants came spewing out. When I called and alerted the front desk, they reacted like this was a normal occurrence and asked if I wanted a new room on the same floor. They brought the keys up to me approximately 15 minutes later for me to check into the new room. When I went to use the gym that night, there was a large puddle in the middle of the entryway. The room smelled of mildew and when I reported this to the front desk they said they had no clue it was there, and again didn't seem to think it was a big deal. The solution appeared to be a piece of paper saying the gym would be closed for the remainder of my stay. That next day when the microwave stopped working, I didn't bother reporting it and just ate my food cold. Breakfast was edible, but nothing to write home about. Make sure you check the bedding for bugs before setting down your suitcase on anything.
This Best Western hotel was a great find, close to Rice University, Hosptials and easy access to NRG Stadium using the metro train which was a 5 min walk. Easy...
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This Best Western hotel was a great find, close to Rice University, Hosptials and easy access to NRG Stadium using the metro train which was a 5 min walk. Easy parking and safe walking around at night.
Everyone worked together to make me feel unwelcome. The front desk ignored my extra towel request and the maids let in a couple that insisted it was their room. This...
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Everyone worked together to make me feel unwelcome. The front desk ignored my extra towel request and the maids let in a couple that insisted it was their room. This was just the tip of the iceberg...
The hotel appears to be locally owned. It is an older building but convenient, clean, and reasonably priced. The staff are kind and accommodating. It is my go-to hotel for...
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The hotel appears to be locally owned. It is an older building but convenient, clean, and reasonably priced. The staff are kind and accommodating. It is my go-to hotel for Houston. Fresh fruit at breakfast.
Excellent place and service. Very good location for me and my wife who has cancer and goes to MD ANDERSON for treatment. We are in a clinical trial and we...
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Excellent place and service. Very good location for me and my wife who has cancer and goes to MD ANDERSON for treatment. We are in a clinical trial and we go there once a month.We need a place to stay and we are treated right at the hotel.