3647 W 5th Ave, Post Falls, ID 83854-7420 (Formerly SilverStone Inn and Suites)
72 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
22
Very Good
20
Average
11
Poor
7
Terrible
12
true
Recent Reviews:
Kimberly C
Trip type:
Family
Trip to visit family
Nov 8, 2019
We spent 2 nights and was very pleasantly surprised at how clean the place was Everyone was friendly and helpful. The breakfast was good. The coffee was always hot and...
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We spent 2 nights and was very pleasantly surprised at how clean the place was Everyone was friendly and helpful. The breakfast was good. The coffee was always hot and the beds were comfortable. I would recommend your motel to anyone looking for a comfortable place to stay. Even the pool was clean and heated nicely.
Convenient location, good breakfast and comfortable rooms. Bed was a little hard for my taste but was acceptable. Breakfast had a wide range of options and was comfortable seating while...
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Convenient location, good breakfast and comfortable rooms. Bed was a little hard for my taste but was acceptable. Breakfast had a wide range of options and was comfortable seating while eating. Staff was very friendly and helpful
You get what you pay for. Room hadn't been dusted in weeks, couch cushions had dirty sides flipped down (with yogurt looking stains on them), sheets were stained. The beds...
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You get what you pay for. Room hadn't been dusted in weeks, couch cushions had dirty sides flipped down (with yogurt looking stains on them), sheets were stained. The beds were uncomfortable and the sofabed was so uncomfortable my children refused to sleep on it and slept on the nasty floor. Had an "accessible" room, and the shower pointed out INTO the bathroom, but it was okay because the pressure was so low, it couldn't make it far. The pool Bathroom was disgusting. The breakfast was ok, no freshfruit. the coffee was terrible. The breakfast hostess singing was a little much at 6:30 am.
AmandaL6266, General Manager at SureStay Plus Hotel by Best Western Post Falls, responded to this review
Thank you for your review. We appreciate your feedback. As we continue to make improvements to our hotel we hope that in the future you might give us another opportunity to exceed your expectations.
Our ADA room was convenient to the side (east) door, but parking spaces on the north side of the main building effectively block access to the space. Not good planning,...
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Our ADA room was convenient to the side (east) door, but parking spaces on the north side of the main building effectively block access to the space. Not good planning, and these two spaces on the north side should be taken away. The room itself was clean and comfortable. The bathroom had a large counter, which is appreciated as many hotels do not offer much counter space around the sink. The roll-in shower was a little narrow to navigate in, and the hand wand did not have a hole to position it on the wall bar, which can adjust the height of the wand. One drawback of this ADA room is that it is adjacent to the sitting area by the vending and ice machines, People tend to congregate here, and the machines are noisy. The breakfast room can get quite overcrowded, and there is evidence that perhaps persons not actually staying in the hotel access the free breakfast. Also, guests or transients had left a very large and smelly bag of food trash on the counter in the laundry room sometime during the 2 hours I did laundry in there. The desk staff was very friendly. The property is convenient to I-90 and across the street from a large truck stop, which may explain the crowds at breakfast. I have noticed that most hotels require a room key to access the breakfast room, or situate it close to the man desk. Maybe a closer eye could be kept on the "guests" using the breakfast room.
AmandaL6266, General Manager at SureStay Plus Hotel by Best Western Post Falls, responded to this review
Thank you for your review. We appreciate your suggestions; but after talking with my team they have assured me that this really hasn't been a issue at our hotel, and that those enjoying breakfast are in fact guests. We are happy to hear that you did enjoy your stay with us though, and hope to see you again during any future travels through the area.
This hotel has met our expectations over the years we have stayed there. It has an easy access off the freeway and for the most is quiet and pleasant for...
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This hotel has met our expectations over the years we have stayed there. It has an easy access off the freeway and for the most is quiet and pleasant for a getaway. The staff are exceptional and always are so friendly and helpful.
AmandaL6266, General Manager at SureStay Plus Hotel by Best Western Post Falls, responded to this review
Thank you for your review. We are happy to hear that you enjoy your stay with us when you come to town. We love hearing from our regulars. See you again soon.