From the check-in experience to the last detail, I was extremely pleased. Spotless and fresh, all amenities one could want, clean and very comfortable bedding, quiet and efficient heater for...
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From the check-in experience to the last detail, I was extremely pleased. Spotless and fresh, all amenities one could want, clean and very comfortable bedding, quiet and efficient heater for a cold winter night.
Odor in lobby. Toilet in room clogged. Otherwise good. Pool was warm, towels plentiful. Breakfast was sustaining with adequate choice of items. Room was clean. Beds were comfortable and area...
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Odor in lobby. Toilet in room clogged. Otherwise good. Pool was warm, towels plentiful. Breakfast was sustaining with adequate choice of items. Room was clean. Beds were comfortable and area quiet. Price was right.
Overall good. Small town.food limited. Amenities good. Convenient for our travel. And you were pet friendly.convenience to freeway . And have a super store for travel snacks, noise control. Except...
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Overall good. Small town.food limited. Amenities good. Convenient for our travel. And you were pet friendly.convenience to freeway . And have a super store for travel snacks, noise control. Except the neighbors door was broken. So they had to fix it.
Refurnish was nice, appeared clean, good towels, night staff was very nice, breakfast was ok, but as title says it all - crappy wifi and bed bugs (room 120). Do...
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Refurnish was nice, appeared clean, good towels, night staff was very nice, breakfast was ok, but as title says it all - crappy wifi and bed bugs (room 120). Do not recommend this place for those two specific concerns - not worth my money
surestaynm, Front Office Manager at SureStay Hotel by Best Western Grants, responded to this review
Hi,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Checked the entire room, but no beg bug found. Sorry for the inconvenience again, sometimes due to heavy
wind Wifi gets slow.
If I can provide any assistance, please don't hesitate to contact me directly at 5052877000.
Sincerely,
53005 Property General Manager SureStay Hotel by Best Western Grants
Checking in was a bit of a struggle. The room needed to be swept and mopped desperately and counter tops wiped down including moving objects to wipe under those as...
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Checking in was a bit of a struggle. The room needed to be swept and mopped desperately and counter tops wiped down including moving objects to wipe under those as well. I went to make coffee when I moved the pot to plug it in I noticed lots of hair and bird feathers.