SureStay Hotel by Best Western North Vancouver Capilano
1634 Capilano Rd, North Vancouver, British Columbia V7P 3B4, Canada
645 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
165
Very Good
258
Average
160
Poor
38
Terrible
24
true
Recent Reviews:
TXT520
Trip type:
Friends getaway
it's more like a motel
Jan 13, 2020
The buidling is not sound-protect. You can easily hear someone live upstairs walk around. However, the hotel keeps one parking spot for each researvation and they have security overnight to...
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The buidling is not sound-protect. You can easily hear someone live upstairs walk around. However, the hotel keeps one parking spot for each researvation and they have security overnight to make sure everything runs well
Best Staff Ever! great location an lovely clean and comforable rooms
Dec 22, 2019
This was one of the best hotels we have stayed at during our travels - not just the room but the service, professionalism and friendliness of the hotels staff was...
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This was one of the best hotels we have stayed at during our travels - not just the room but the service, professionalism and friendliness of the hotels staff was absolutely refreshing and literally enjoyable, after traveling around American for one month and experiencing some rude and unprofessional hotel staff. We stayed for a week and during that time ALL of the staff were fantastic .Whatever I asked for or any questions were answered and done with a smile, nothing was too much trouble. The rooms were lovely, I asked for a lower room so we can park straight in front. I really needed a laundry and they have a good one. clean and reasonable. I did not try the restaurant that served breakfast but it looked very nice.I used the safe in the lobby, so that was great. WIFI was fast. This hotel is close to the city just across the bridge, and close to lots of tourist things to do, like the capilano bridge.I traveled with my family and it was so comfortable for us all.I would highly recommend anyone to stay here.The Staff give the hotel a top rating. Even the lady that cleaned was lovely.
Scenic66507582608, General Manager at SureStay Hotel by Best Western North Vancouver Capilano, responded to this review
Thank you very much for your review. Your positive comments are appreciated. We are so happy that you and your family had an enjoyable stay. Your comments will be shared with the staff . We look forward to welcoming you again.
An older property, the hotel provides a great place to stay, at an unbeatable price point. It’s 8 minutes to my downtown office in the AM, longer on the commute...
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An older property, the hotel provides a great place to stay, at an unbeatable price point. It’s 8 minutes to my downtown office in the AM, longer on the commute back from the city core. Even with construction ongoing across the road (regulated by City of North Van noise bylaws..), the center rooms remain quiet- quite amazing for the properties location on 2 major arteries. Needs some work on the bathroom ventilation system, as the fans are extremely loud. The sound proofing insulation between the rooms is also starting to show it’s age. Light control is adequate through the windows, given the exterior lighting they use for the parking areas at night. The black out drapes could fit a bit better, but they get the job done. Rooms are regularly checked for functionality- plugged drain repaired w/o me having to report it. Chairs could be a bit more comfortable, but all in room amenities were functional, and the rooms are kept very clean. Can’t beat the location for the price point. Denny’s and a cold beer and wine store are within 3 minutes walk; Save On Foods is 3 minutes by vehicle, for more healthy non heat food requirements (no microwave in the room). Overall a great stay, and will be returning.
Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver Capilano, responded to this review
Dear Guest,
Thank you for staying with us. We are glad that you enjoyed your stay with us ! Although we are an older property, we keep every part of our hotel clean and tidy. Thank you for bringing some issues to our attention. We promise that we will diligently work to provide our guests with a better experience. Thank you very much again, and we hope to see you again !
Very clean rooms, up to date room, very helpful staff. great location, nice and comfortable beds. For an older hotel it was up to date. I was impressed with help...
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Very clean rooms, up to date room, very helpful staff. great location, nice and comfortable beds. For an older hotel it was up to date. I was impressed with help they gave me. I will stay there again.
Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver Capilano, responded to this review
Dear Guest,
Thank you for staying with us. We are glad that you enjoyed your stay with us and that our staff looked after your stay well. Although we are an older property, we maintain every part of our hotel clean and tidy. Thank you very much again, and we hope to see you again !
Staff were very friendly, room was clean, no microwave in room( but no big deal unless you have a little one who needs a bottle warmed up). Downfall was the...
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Staff were very friendly, room was clean, no microwave in room( but no big deal unless you have a little one who needs a bottle warmed up). Downfall was the construction across the road that started with the excavator at 7am, you do hear the traffic noise through the night as close to Marine Drive however the room was quite comfortable.
Jenny H, Front Office Manager at SureStay Hotel by Best Western North Vancouver Capilano, responded to this review
Dear Guest,
Thank you for staying with us. We are glad that our staff looked after your stay well and that you liked our room. We have several different room types, and some of them do not have a fridge or a microwave. For those whose room does not have the facilities, we have them available in the lobby. We are very sorry about the construction noise. Sadly, it is out of our control.
Thank you very much, and we hope to see you again.