This location is worn inside and dated, should be remodeled soon. Pool / hot tub are great. Nothing wrong with breakfast. Bed was fair to poor condition, generally surfaces are...
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This location is worn inside and dated, should be remodeled soon. Pool / hot tub are great. Nothing wrong with breakfast. Bed was fair to poor condition, generally surfaces are worn, needs paint. But hotel generally okay, one can get by.
Departure53606112252, General Manager at SureStay Plus Hotel by Best Western Redding, responded to this review
Dear Daryl,
On behalf of the entire team at SureStay Plus by BW, Redding we would like to thank you for staying with us and for taking the time to leave a review. We are happy to see you enjoyed the indoor heated pool and breakfast. We strive on a daily basis to offer a clean and comfortable environment for our guests to enjoy while also keeping up maintenance inside and out of the hotel.
We hope you will be back soon, Kimberly Benson General Manager
Friendly staff and good value for the money. Got an upgrade because first room was not up to par. The front desk was helpful in resolving the issues with the...
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Friendly staff and good value for the money. Got an upgrade because first room was not up to par. The front desk was helpful in resolving the issues with the first room. They apologized and made things right!
Departure53606112252, General Manager at SureStay Plus Hotel by Best Western Redding, responded to this review
Dear Traveler,
Thank you for such an outstanding review! We are happy to see you enjoyed your stay and we were able to make things right for you. We strive on a daily basis to offer great customer service and a clean and comfortable hotel for our guests to enjoy and hope to see you again soon.
We had a king and double until the room above us FLOODED our room. Was told there was only one other room and it was much smaller than what we...
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We had a king and double until the room above us FLOODED our room. Was told there was only one other room and it was much smaller than what we had, then the new room had a heard of elephants above it!
Departure53606112252, General Manager at SureStay Plus Hotel by Best Western Redding, responded to this review
Dear Jara J, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At SureStay we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service If I can provide any further assistance, please don't hesitate to contact me directly at 5307229100.
Sincerely, Kimberly Benson General Manager SureStay Plus Hotel by Best Western Redding
Just needed a brief time away from home during holidays...the over all experience was pleasing...the room was clean and tidy...though not extraordinary... rate was a bit high but it was...
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Just needed a brief time away from home during holidays...the over all experience was pleasing...the room was clean and tidy...though not extraordinary... rate was a bit high but it was a good hotel and room all the same
Departure53606112252, General Manager at SureStay Plus Hotel by Best Western Redding, responded to this review
Dear Traveler, Thank you for taking the time to leave us such an awesome review! We are happy to see you enjoyed your stay and felt like the hotel was clean and cozy for your stay.
I hope to welcome you back again soon, Kimberly Benson General Manager
Floor, walls, and bed vibrate due to adjacent mechanical room. Wife was (and is) still angry for only getting 2.5 hours sleep after shoving toliet paper in ears. Great way...
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Floor, walls, and bed vibrate due to adjacent mechanical room. Wife was (and is) still angry for only getting 2.5 hours sleep after shoving toliet paper in ears. Great way to start Christmas holiday travels.
Departure53606112252, General Manager at SureStay Plus Hotel by Best Western Redding, responded to this review
Dear Traveler, We are indeed sorry to hear you did not get a good nights sleep while staying with us. We strive each and every day to offer a clean and comfortable environment for our guest to enjoy and will be looking into the issue you have stated in your review.
We thank you for taking the time to leave us a review and hope you will stay with us again in the future. Regards, Kimberly Benson General Manager