Hi Terrie W,

Thank you for taking the time to share your review and experience. It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again.

Thank you very much.

Hi tmatkoski,

Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location is convenient for you. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.

Dear Valued Guest,

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your feedback for improvement, particularly with your safety and the condition of the hotel during your stay. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

Kind regards.

Dear Valued Guest,

Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned especially with the heating system to ensure that no guest has this experience in the future. I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to restore your faith in our hospitality and service.

Hi 896cindyz,

Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Actions shall be taken to improve everything on priority and you can have a good stay next time.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.