SureStay Plus Hotel by Best Western Bakersfield North
2620 Buck Owens Blvd, Bakersfield, CA 93308-6310 (Formerly Red Lion Hotel Bakersfield)
793 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
171
Very Good
196
Average
170
Poor
116
Terrible
140
true
Recent Reviews:
Travelforthesoul22
Trip type:
Family
Old
Jan 12, 2020
As soon as stepped out of my car someone was at my door begging for money. As you walk down the hall you can tell everything is falling apart. The...
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As soon as stepped out of my car someone was at my door begging for money. As you walk down the hall you can tell everything is falling apart. The room looks old with mold in the bathroom and springy beds. The room had an overwhelming odor Around 1 and 3 am there was loud yelling/cursing outside my window. Did not feel comfortable or safe.
AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you Rachelle for staying with us, We apologize if you felt that way. We are working very hard to keep them out of the building. We are working had updating out rooms. I hope in the future you give us a second chance.
We like this hotel as it is next door to the Crystal Palace.
The breakfast could be a little better but it is okay. The rooms are clean.
The jacuzzi...
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We like this hotel as it is next door to the Crystal Palace. The breakfast could be a little better but it is okay. The rooms are clean. The jacuzzi is wonderful. The pool is a good size for swimming.
We selected this hotel for a quick overnight stop to breakup our Grapevine drive. Plus: diner breakfast included, nice grounds and NOT next to freeway so pretty quiet! Great price....
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We selected this hotel for a quick overnight stop to breakup our Grapevine drive. Plus: diner breakfast included, nice grounds and NOT next to freeway so pretty quiet! Great price. Cons: There was NO toilet paper in our room and front desk was not able to bring any due to no other employees working in late/early morning hours. Beds didn't have quilts or blankets, only sheets, and no extra blanket. Lights in hallway were out so could barely find the room. Big wet spot on the floor by the heater/AC.
This place is understaffed, dirty, and not safe. People in the parking lot begging for spare change and our gas was attempted to be siphoned. The one receptionist on duty...
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This place is understaffed, dirty, and not safe. People in the parking lot begging for spare change and our gas was attempted to be siphoned. The one receptionist on duty was overwhelmed the entire time. All 3 of rooms we reserved had a substantial cigarette stench, after the receptionist assured us the entire was non smoking.
AraceliP191, Director of Sales at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 661 800 0009.
Not even fir free would I stay here. No ice or vending machines except fir lobby, so far that you have to drive and when you get to the lobby...
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Not even fir free would I stay here. No ice or vending machines except fir lobby, so far that you have to drive and when you get to the lobby you may as well have gone to the store which is right next door. (and we did). The room is dark and depressing, and absolutely filthy. You get one blanket on your bed that isn’t much thicker than the sheets. The carpet left my socks brown it was so filthy. But the blob of...food? In the the the bed runner... didn’t notice til check out. Gross. Breakfast. The sauce was dripping with grease. Nasty places like this don’t even want to hear what you have to say and I wasted no time telling them what they already know. The next time we went down the street to Holiday Express. Very good price and clean and luxurious bedding.
AraceliP191, Manager at SureStay Plus Hotel by Best Western Bakersfield North, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 661 800 0009.