SureStay Plus by Best Western Santa Clara Silicon Valley
859 El Camino Real, Santa Clara, CA 95050-3924 (Formerly The Mission Inn Santa Clara)
198 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
55
Very Good
70
Average
45
Poor
15
Terrible
13
true
Recent Reviews:
Cheryl M
Los Molinos
Trip type:
Family
Great Place to Stay
Dec 17, 2019
We did an early check in because of the football game, Easy check in, friendly staff. Rooms are really nice, bed was comfy. I was impressed with it all considering...
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We did an early check in because of the football game, Easy check in, friendly staff. Rooms are really nice, bed was comfy. I was impressed with it all considering the rate was so low. I recommend this property.
Outside of hotel is not that impressive, average looking but rooms are nicely remodeled, clean and modern looking. Theres a small check in area where they serve the breakfast, simple...
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Outside of hotel is not that impressive, average looking but rooms are nicely remodeled, clean and modern looking. Theres a small check in area where they serve the breakfast, simple and nice just no area to sit and eat but you can grab and go. We were in town visiting family so served our purpose well, would go back again
The hotel itself is pretty nice and newly renovated
The staff tried to be helpful but did not resolve the issue of the heating system which led us to not...
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The hotel itself is pretty nice and newly renovated The staff tried to be helpful but did not resolve the issue of the heating system which led us to not stay the full planned time This was Thanksgiving night and we came from another city to spend with the family; we got the hotel so we didn’t have to drive back home that same night And planned to leave hotel at check out time, but because of the horrible sleep night we left at 6:00 am
Paresh P, General Manager at SureStay Plus by Best Western Santa Clara Silicon Valley, responded to this review
Dear albertoO7007NZ,
Thank you for taking time to write a review regarding your recent stay at our property.
I would like to apologize for not exceeding your expectations. I assure you that guests satisfaction is our utmost priority. I will look into that specific issue and will fix it immediately as we do not allow such misses in service or amenities to go untreated. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Nice new clean rooms, breakfast had a lot of options, I felt safe and secure there. Parking is a little tight, maybe not the best for large groups/worker trucks. Housekeepers...
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Nice new clean rooms, breakfast had a lot of options, I felt safe and secure there. Parking is a little tight, maybe not the best for large groups/worker trucks. Housekeepers are sweet, front desk/kitchen staff was friendly enough
Paresh P, General Manager at SureStay Plus by Best Western Santa Clara Silicon Valley, responded to this review
Dear Mobile784881,
Thank You for taking the time in sharing your valuable feedback! We're so glad you enjoyed your room as well as our breakfast and the friendliness of our staff. However, we apologize for our tight parking. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
THis is a little hidden gem. Totally updated and the staff was very friendly . The breakfast was not fancy but adequate. We were there for an event at Levi...
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THis is a little hidden gem. Totally updated and the staff was very friendly . The breakfast was not fancy but adequate. We were there for an event at Levi stadium, it was close and convienent. We would definetly stay here again. We stay at Best Western most of the time and this was the fiirst time at a Sure Stay Best western.
Paresh P, General Manager at SureStay Plus by Best Western Santa Clara Silicon Valley, responded to this review
Dear Mindi,
Thank you for taking the time to share your feedback. We are glad to hear you enjoyed your stay with us and you find our location very convenient. Our goal is to provide each and every one of our guests with exceptional service and outstanding quality.
We truly value your business, and looking forward to welcome you back soon.