Dear Valued Guest,

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I am so sorry for the misunderstanding and inconvenience that you experienced during your most recent stay and with your booking. While I understand your frustration, I assure you that this mishap was purely unintentional and resulted from a genuine misunderstanding.

For that reason, we certainly take this very seriously and will be forwarded to the management team. Thank you and we hope you'll reconsider statin with us in the future.

Thank you for the great feedback we understand the road noise so we do provide earplugs in all rooms and at front desk are staff does work hard to accommodate all guest . We do hope to see you again .

Thank you for enjoying are hotel we are glad you like the hot breakfast ,We do get a lot of compliments on are beds and remodeled rooms we hope you stay with us again .

Sorry about your stay but your luggage was never moved and actually you never walked into your room and someone else was in room room was vacant and as far as hotel being unsafe we have never had any issues with it being unsafe .

thank you so much for the great feedback we do try to help with noise and this is why we provide ear plugs to all guest so they can get a sound sleep do to the fact we are near a train and refineries . Me and my team do hope to see you again .