1981 Terminal Way, Reno, NV 89502-3215 (Formerly Airport Plaza Hotel)
995 Reviews
TripAdvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
371
Very Good
318
Average
158
Poor
74
Terrible
74
true
Recent Reviews:
nevadaskf
Bakersfield, California
Trip type:
Family
Fantastic Stay, Caring Staff...
Jan 6, 2020
Front Desk Employees Sierra and Nick went above and beyond our expectations! The Bar, Restaurant, and Barista Bar was a great addition. The afore mentioned comments, and being right off...
more »
Front Desk Employees Sierra and Nick went above and beyond our expectations! The Bar, Restaurant, and Barista Bar was a great addition. The afore mentioned comments, and being right off the freeway, with ease of travelling to casinos and restaurants makes this place the ‘comeback’ lodging choice for all of us.
TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us. Thank you for the kind comments regarding our employees. I will pass it on to them. We really do appreciate the feedback.
Good hotel, friendly staff.. Just be prepared to pay a $150.00 deposit. The hotel rates were reasonable, but the deposit is outrageous. The rooms were clean, they don't offer a...
more »
Good hotel, friendly staff.. Just be prepared to pay a $150.00 deposit. The hotel rates were reasonable, but the deposit is outrageous. The rooms were clean, they don't offer a free breakfast, but they have a nice restaurant inside where you can get food.
TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Eddie. We do not offer free breakfast due to Best Western does not require us to do so because we have a full size restaurant. I do apologize for the deposit. We are glad you enjoyed yourself while with us. We do appreciate the feedback.
This is a very nice, non gaming, hotel that is conveniently located near the interstate and airport. The hotel staff is friendly and accommodating. Overall, our stay was excellent. I’ll...
more »
This is a very nice, non gaming, hotel that is conveniently located near the interstate and airport. The hotel staff is friendly and accommodating. Overall, our stay was excellent. I’ll be staying at this hotel during my next visit to the Reno area.
TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you so much for staying with us Steven. We thank you for the kind words regarding our property, and are really glad you enjoyed yourself while with us. We do appreciate the feedback.
Room and hotel were clean, staff was polite. Beds are very firm so we had trouble sleeping. We asked if there was mattress topper available since we prefer softer mattress....
more »
Room and hotel were clean, staff was polite. Beds are very firm so we had trouble sleeping. We asked if there was mattress topper available since we prefer softer mattress. Unfortunately, they don't offer that option
TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us Kathy. I do apologize about the beds. They are new. Some people like them some do not. We do appreciate the feedback.
Very poor public relations and answer to calls for pick up back to hotel parking.. Marjorie is very challenged. Can't seem to be polite on Telephone or one-on-one at desk....
more »
Very poor public relations and answer to calls for pick up back to hotel parking.. Marjorie is very challenged. Can't seem to be polite on Telephone or one-on-one at desk. Poor, poor, poor, got hung up on several times.
TrishaC316, Manager at SureStay Plus Hotel by Best Western Reno Airport, responded to this review
Thank you for staying with us. I am so sorry for your experience with the hotel. I have passed it along to the General Manager. We do appreciate the feedback.