The staff was the best part of this hotel and not even that was great.
The beginning: at checkin I presented an egift card and was told that the difference...
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The staff was the best part of this hotel and not even that was great.
The beginning: at checkin I presented an egift card and was told that the difference between the cost of our reservation and the amount of the gift card would be retained on the card. It wasn’t, we’ll come back to that later because it wasn’t the lady at the front desk’s fault. She was very nice when she informed us that the elevator was out of service and that we could choose to have a room on the first floor but it would not be the suite we reserved.
We chose to stay in the room we reserved because walking up a few flights of stairs wasn’t a big deal.
While I appreciate being notified at check-in, I would have preferred being notified earlier in the day with the option to change my reservation or book at another property.
Still, she was wonderful, she gets five stars and I’m sorry I don’t remember her name.
Then we entered the stairwell to walk up to the room and while I understand it is hard to keep frequently used carpet from smelling at all when it’s raining outside but the stairwell smelled like the carpet hadn’t been cleaned in ages. It was damp and musty.
We walked up to the third floor and found our room easily. It was spacious, but it was not what we expected.
The kitchen was large, there was plenty of cabinet space. There was no “actual closet” there were two small tables, a couch (which was dirty) and a coffee table.
The young man at the front desk that I reported the faucet running nearly at full force while the shower was on tried to instruct me on how to activate the shower and seemed reluctant to take the information down when I said “I pulled it all the way up and it was still running out of the faucet.”
The television for the living room was behind the couch and the wall was unsightly/you could see the holes from the mounting.
The couch had stains on it.
The door for what used to be room 302 which is now room 304’s kitchen and living room/sitting area was so ill-fitting that you could clearly see light through the door (I have photos) and hear everything in the hallway from people walking, talking, and doors slamming.
The second floor (where we needed to go to get ice) was littered with small bits of trash and there was a pizza box on the floor outside of one of the doors.
In the morning I woke up to people screaming at each other and while most of the staff I encountered were wonderful and I understand there isn’t much they can do about guests littering on the property or having loud arguments, between the lack of working basics, the noises from the hall interrupting sleep, and the other things previously mentioned: we won’t return to this property at all and over the next three months we have (at least) eight hotel stays scheduled in the next three months and based on this stay we nearly cancelled the only other reservation at a Sure Stay Plus branded hotel on the calendar.
We like trying different locations for our stays, so we’re going to give it one more try at another SureStay property in January, but will not be back to the Rocklin location unless there are major renovations to the property.
Freeway close, clean safe room, good staff, good breakfast, nearby stores and restaurants. Competitive rates and enough room choices. Rooms had fridge, micro.,plenty of plug-ins and lights Will come back.
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Freeway close, clean safe room, good staff, good breakfast, nearby stores and restaurants. Competitive rates and enough room choices. Rooms had fridge, micro.,plenty of plug-ins and lights Will come back.
We booked a pet friendly room weeks in advance, but were told when we arrived that they had overbooked and we would not be allowed to have our dog on...
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We booked a pet friendly room weeks in advance, but were told when we arrived that they had overbooked and we would not be allowed to have our dog on the premises. Be careful if you are traveling with your dog.
BestWesternHotels, Corporate at Surestay Plus Hotel By Best Western Rocklin, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
Clean and presentable. Older hotel. Right on freeway makes it a little harder to sleep, but could ask for a room on opposite side. Beds could be a little better...
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Clean and presentable. Older hotel. Right on freeway makes it a little harder to sleep, but could ask for a room on opposite side. Beds could be a little better as mattresses appear to be older. For the cost, will probably stay again.
Only dog-friendly hotel google showed me, for Rocklin
Dec 10, 2019
When I googled dog-friendly hotels, for Rocklin, this was the only offering. I called from the highway to verify there would be room for me & dog and to ask...
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When I googled dog-friendly hotels, for Rocklin, this was the only offering. I called from the highway to verify there would be room for me & dog and to ask what the Pet Fee was. I was told the Pet Fee was $15.per night, which I've found to be usual and reasonable, but when I arrived, the desk staff said they hadn't been the one's who talked to me and that the Pet Fee was actually $20. per night. The desk staff adjusted my billing to allow for the quoted Pet Fee but it was awkward for me to have to quibble and I was so exhausted after driving across two states.