Thank you Inspire689505 for taking time to provide a rating and detailed review of your stay; we appreciate it immensely. We have certainly learned a lot in the last 7 months of Covid but one thing remains constant; and that is our genuine love for this industry and our sincere desire to serve our guests. I have shared your feedback with my team and should your travels lead you to Forest Grove or Washington County again, please allow us to accommodate you again.

Stay well & stay healthy;
Tina Rust
Regional Manager

Thank you Damian for taking time to write a review and provide a rating of your stay. Your feedback is important to us as it allows us to learn of opportunities or celebrate with our staff. We look forward to serving you again!
Tina Rust
General Manager

Dear Eric;
It took some time to dig in and investigate where we fell short in preparing your room for your stay. I hope that you will accept my sincere apology from myself and my team. I have learned exactly what happened and I hope that my honesty on this public forum is acceptable and understood. The occupants of your room prior to your stay was a family with two small children. Due to Covid, our housekeeping staff have been cleaning guests who stay-over multiple nights, every 3 days. On the 3rd day of their stay, the family received all new towels, new bedding and had the bathroom cleaned. The room was inspected as being cleaned. The guest returned to their room around dinner time. The guest received notification shortly thereafter that they had to return home a day early; so they checked out that evening. Front desk "checked out their reservation" leaving the room as vacant in our system. The following day the room was entered into our computer as "clean" because it had appeared that way by the housekeeper that morning. I called the family to learn about these details because even I was surprised to see the family had checked out early. I can absolutely assure you this mistake is not a common one. Your feedback has reminded all of us, not just housekeeping of the critical nature to inspect the room 100%. As a token of my sincere apology I would like to compensate you for your stay or provide you with 20,000 Best Western Rewards points. Please contact me if you like at your convenience. Again, we are all very sorry for our tremendous error.