Best Western Plus Wooster Hotel & Conference Center
243 E Liberty St, Wooster, OH 44691-4366
538 Reviews
Travelers Choice 2021
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
352
Very Good
126
Average
40
Poor
10
Terrible
10
true
Recent Reviews:
abanal2021
Columbus Grove, Ohio
Last minute stay.
Sep 13, 2021
With a fair in town, a college football game, and a festival 20 minutes away, I was still able to get a room and reserve my next stays. The staff...
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With a fair in town, a college football game, and a festival 20 minutes away, I was still able to get a room and reserve my next stays. The staff go above and beyond to accommodate every need and request.
Teresa Bright, General Manager at Best Western Plus Wooster Hotel & Conference Center, responded to this review
Thank you for your review, we are so pleased that we were able to accommodate your stay. There definitely was a lot going on over this past weekend, if a room was cancelled it was sold within a few minutes. Our staff takes pride in every aspect of the job to assure each guest has a great stay, it is wonderful to have the positive feedback to pass onto them. Again, thank you and we look forward to seeing you in the future. Have a blessed day and stay safe.
Faculty is top notch and the device was absolutely by far best me and wife ever experienced I would go out of my way next time for another best western...
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Faculty is top notch and the device was absolutely by far best me and wife ever experienced I would go out of my way next time for another best western in any state we travel to but Wooster has my vote everytime
Teresa Bright, General Manager at Best Western Plus Wooster Hotel & Conference Center, responded to this review
Wow! Thank you so much for an absolutely great review. Reviews such as yours helps others to know what to expect when they come to the hotel. We look forward to seeing you in the future and we hope you have a truly blessed day. See you soon.
Rooms are clean, breakfast is good, and the service is good. We enjoy the bar in the lobby and talking with the front desk staff while sitting there. Everyone is...
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Rooms are clean, breakfast is good, and the service is good. We enjoy the bar in the lobby and talking with the front desk staff while sitting there. Everyone is very friendly. We stay here every time we visit family in Wooster.
Teresa Bright, General Manager at Best Western Plus Wooster Hotel & Conference Center, responded to this review
Thank you for the wonderful review. We want to thank you for being a loyal BW Plus Wooster guest, we strive to provide great customer service and get to know each and everyone of our guests. However, when a guest continues to return to the hotel, this makes it possible for this to take place. The lobby bar is a great spot to get to talk to other guests, our employee's and just relax. It is a small lobby bar but serves the purpose at the hotel and with the lobby being open and large, there is plenty of space for several guests to enjoy this atmosphere. We hope you have a truly blessed day and we look forward to seeing you again when you visit your family.
This is the best of the Best Western chain. The hotel is always immaculate. During the worst of the pandemic we felt comfortable staying here. The staff is friendly and...
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This is the best of the Best Western chain. The hotel is always immaculate. During the worst of the pandemic we felt comfortable staying here. The staff is friendly and helpful. The general manager was onsite and visible--even helping in the breakfast area and greeting guests. Helen at the front desk has always helped us with reservations, changes and anything else we need. It is convenient to the college. Wouldn't stay anywhere else!
Teresa Bright, General Manager at Best Western Plus Wooster Hotel & Conference Center, responded to this review
Thank you for the wonderful compliments, we are so appreciative to hear your feedback. We are truly pleased to hear that we are your go to hotel when you are in the area. Our staff works hard as a team and it is wonderful to be recognized from our guests. As the GM with staff shortages and covid precautions I will step in wherever I am needed, thank you for also recognizing this. Helen is a wonderful person, great big heart and always helping others. She sets the bar for everyone else on staff. We look forward to seeing you again and we hope you have a truly blessed day.
This is an older facility, not necessarily in desperate need of updates, but still dated. Everything in the room was in good working order. The staff could not have been...
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This is an older facility, not necessarily in desperate need of updates, but still dated. Everything in the room was in good working order. The staff could not have been friendlier or more eager to be helpful. Everyone who worked there appeared to be very happy about it. There was a full breakfast including 2 kinds of eggs, sausage, waffles, and a large variety of standard/cold items.
Teresa Bright, General Manager at Best Western Plus Wooster Hotel & Conference Center, responded to this review
Thank you for the wonderful review. The hotel was built in Historic Downtown Wooster in 1979, we have made several updates over the last three years and are continuing to do so. The lobby brick floor is original and we are hoping to keep as part of the original build. Our breakfast is in full operation, just shorted the hours by one hour. Breakfast during the week is from 6am to 9am and on the weekend it is from 7am to 10am. We have precautions in place for a fully operational breakfast area, gloves, sanitizer, constant sanitization of the tables and other items. We are so pleased to hear you enjoyed it. The staff here at BW Plus is small but mighty, teamwork is how we work and we are so pleased to help our guest when they are needing help. We hope to see you again soon and again thank you. Have a truly blessed day.