Tripadvisor

Traveler Reviews brought to you by

The Hotel Telegraph: 35 Robinson Road So Sofitel Singapore, Singapore 068876, Singapore

2,926 Reviews

Ranked #78 of 387 hotels in Singapore

Tripadvisor Traveler Rating:

Excellent

1837

Very Good

696

Average

230

Poor

111

Terrible

Recent Reviews:

Bernadette C

Canning Vale, Australia

Trip type:

Couples

Could Not Fault

Mar 24, 2024

What can I say? We had a fantastic stay. We stayed for 5 nights in a Cosy room and decided to extend our stay for a further 3 nights in... more »

JT14

London, United Kingdom

Trip type:

Business

Letting itself go, but probably good value to be had at the right rate

Mar 24, 2024

This used to be SO/ Singapore but lost that branding last year. Having just stayed at SO/Paris, I can completely see why. This hotel is nothing like that standard. However,... more »

Roving08565185808

Lahaina, Hawaii

Trip type:

Couples

Great Location

Mar 23, 2024

Great location. Very nice room. Friendly staff All good. Just across the street from a hundred local food and beer stalls. It’s a very short walk to Marina bay and... more »

OrdinaryTravelMate

Munich, Germany

Trip type:

Couples

Good hotel to explore Singapore

Mar 20, 2024

Good hotel to explore Singapore neighbouring Lao Pa Sat hawker center. Friendly and helpful staff, however there is still room for improvement in terms of service mentality. We booked the... more »

SanMoTraveler

Santa Monica, California

Trip type:

Solo travel

An addendum is required to my Hotel Telegraph review last year

Mar 15, 2024

Last month was my third stay at the Hotel Telegraph in a little over a year, though it was clear much had changed. The hotel was sold, and with it... more »

1-5 of 2,926 Reviews

« 1 2 3 4 5 »

Bora S

Istanbul, Turkiye

Trip type:

Business

Nice Experience

Jun 25, 2017

The hotel is very well located. Very close to Marina Bay Sands, SkyPark, Chinatown etc. The service is excellent. This Staff is very attentive, kind and efficient. The Decoration of... more »

Review collected in partnership with Sofitel.com

dimitryp

Borisov

Trip type:

Business

Great place for two-weeks stay with excellent amenities

Mar 13, 2017

I stayed in Sofitel So Singapore for two weeks. I only had positive experience: gym is small, very clean, and has all the basic equipment, towels, water; roof-top bar is... more »

Review collected in partnership with Sofitel.com

Vicknesh R

Singapore, Singapore

Trip type:

Friends getaway

DREAM STAYCATION

Jan 11, 2017

From the moment we stepped into this hotel, we were bowled over by the décor and the façade. The excellent service of the bellboys, concierge and the receptionists made the... more »

Review collected in partnership with Sofitel.com

veryhappyguest2016

Lancaster County, Pennsylvania

Trip type:

Couples

Great experience

Mar 29, 2016

The hotel is gorgeous and the staff is superb. There are so many small details in each room it is fun looking for them all. The So City Guru desk... more »

Review collected in partnership with Sofitel.com

PaulinaKim

Warsaw, Poland

Trip type:

Couples

Only positive surprises

Oct 21, 2015

Not only the hotel is really well located (just by Lau Pa Sat -the greatest food court in Singapore and relatively near to the bar street and Clarke Quay), but... more »

Review collected in partnership with Sofitel.com

6-10 of 2,926 Reviews

« 1 2 3 4 5 »

Travelmavx

Canberra, Australia

Trip type:

Solo travel

Excellent stay

Oct 20, 2015

Stayed in October for one night - it was a great stay. I treated well (with Leclub) - got upgraded to better room with food, minibar and breakfast included! Most... more »

Review collected in partnership with Sofitel.com

Pierre_19

Paris, France

Trip type:

Friends getaway

nice boutique hotel in Singapore

Sep 14, 2015

Very nice hotel well located next to Marina Bay. Heritage building among the skyscrapers! Interior design is interesting...the rooms are very comfortable. Nice pool bar on the roof top. Just... more »

Review collected in partnership with Sofitel.com

Ak S

Perth, Australia

Trip type:

Business

So good at So Singapore

Sep 13, 2015

Really enjoyed my stay at Sofitel So Singapore. Great location and the staff were fantastic - all smiles and always helpful and courteous. Alex in the restaurant at breakfast was... more »

Review collected in partnership with Sofitel.com

ddoy

brussels

Trip type:

Business

Nice room, disappointing service.

Aug 16, 2015

There were a number of concerns that I feel could easily be addressed or identified with this hotel, and it is frustrating that it isn't happening. I am a Le... more »

There were a number of concerns that I feel could easily be addressed or identified with this hotel, and it is frustrating that it isn't happening. I am a Le Club Gold member and spend at least 30 room nights every year in Sofitel hotels.

Firstly, check-in was rather hectic, there was a lot of stressed staff around the check-in counter and I felt like I was disturbing them. Next up, when I had a meeting with a business partner in the lobby, no one was servicing the bar the entire time. When I ended up ordering drinks (from the reception ...), I was informed that this hotel does not stock tomato juice, so I could not order a bloody mary. This is rather disappointing for a 5 star hotel at this price point, and I would have expected that this is a rather standard drink request.

In the evening, turndown service was not provided. I left my room at 6.30pm, returned at 9pm, and had turned on the "make up my room" light. I did however hear housekeeping staff chatting and giggling at the end of the hallway. Also, I had noticed a broken pen was on the floor in the hallway outside my room when I had checked in. It stayed there until the next morning without anyone picking it up.

Early morning, I was woken up by someone from reception saying I had booked a taxi and it was waiting for me. I had not, I only use black cars.

Then, upon checkout the receptionist provided me with a bill that showed the room rate including the service charge marked as "room rate" instead of 2 different line items. As my corporate policy has a rate limit, I asked whether that could be changed. She replied that in her system they had the correct rate and that nothing else could be done. Because of this I am over policy.

The accumulation of all of these small service issues would have been acceptable for a 4 star hotel, but I expect much better from a Sofitel.

SoVinceL, General Manager at The Hotel Telegraph, responded to this review

Dear ddoy,

Thank you for sharing your feedback with us on TripAdvisor.

I would like to apologize for the miscommunication and service shortfall during the turndown service,

I would like to personally follow up on your stay which did not meet your expectations. We pride ourselves in delivering excellent cousu-main service to our guests and I apologize for the lapse in service. We are currently investigating this issue and please rest assured that it is in my interest to improve our guest experience as we strive to provide excellent service to all our guests.

I appreciate your comments as it helps us to identify areas to work and improve on. I hope we can serve you more efficiently in the near future and look forward to seeing you then!

So kind regards,
Vincent Lelay
General Manager

« less

Review collected in partnership with Sofitel.com

tinacruz89

Metro Manila, Philippines

Trip type:

Couples

Awesome

Jun 20, 2015

Sofitel has not failed to amaze me, from the interiors of the rooms to the lobby and most of all the friendliness of the staff. Though, an improvement in the... more »

Review collected in partnership with Sofitel.com

11-15 of 2,926 Reviews

« 1 2 3 4 5 »

josh_syd

Sydney, Australia

Trip type:

Couples

Disappointing

Jun 11, 2015

The hotel felt like it still has its training wheels on. Lied to at check-in when asked about a room upgrade (Gold member) and was told none available. 3 hours... more »

Review collected in partnership with Sofitel.com

Kevin G

Bangkok, Thailand

Trip type:

Business

Good rooms, average service

May 27, 2015

As a Platinum le club Accor member I was upgraded on my arrival (although the staff checking me in didn't seem to know, it was another French lady next to... more »

Review collected in partnership with Sofitel.com

deltaflyer202

Washington DC, District of Columbia

Trip type:

Solo travel

Stylish Hotel

May 11, 2015

I highly recommend staying at the Sofitel So. I loved the overall styling of the hotel and rooms and you can't beat the location. I also appreciated the staff going... more »

Review collected in partnership with Sofitel.com

wOoDpEkEr

Tiong Bahru, Singapore

Trip type:

Couples

Solid Hardware Let Down By Spotty Service Software

Apr 22, 2015

Being locals on a staycation and knowing the building's heritage, we expect a remarkable stay after the huge marketing efforts in promoting Sofitel So Singapore.

The first impression was solid with the musings of Lagerfeld impressions in the interiors of both the lobby, corridors and the room. If one seeks a fun, creative room to explore and marvel at, Sofitel So is for you.

There are lots of interesting details embedded in the room, like the toiletries tray at the basin, qualifies for a souvenir in itself. A fun-loving pack sets one thinking if it might come in useful come nighttime. The very small window will spend your time wondering which view you are actually looking at, also, though this is a negative point.

For a relatively new hotel, the fixtures and fittings, as well as the electronics(eg. water pot) looked well maintained, but the towels and linens need improvement; stains were found with relative common occurance.

The service speed however, was sorely lacking. For example, we asked for new towels and bottled water, it took almost 20 minutes to arrive, the request for turndown, which was a service lauded by the hotel, was requested at 7pm but never did arrive; The room at 11pm was in the same "mess" as we left it at 7.

And so, we went to sleep when we found out the walls were amazingly thin; we could hear a tourist family from below us arguing about their shopping, and another family discussing their next day's itinerary, clearly. The very comfortable bed made up for the lack of serenity however.

Breakfast the next morning was good in quality, which could be down to the fact the hotel was focused on the range, making sure it was manageable and the ingredients fresh and quality high. The curry pot and fried rice were particular highlights.

The location of this hotel is superb, right at the door step is one of the largest foodcourt in Singapore, with the satay stalls coming alive at 6pm daily, amidst plenty of commercial/office towers within walking distance. Nearest MRT station is Raffles Place on the EW Line, or Telok Ayer on the Circle Line.

The pool was small and tend to get squeezy fast, but deck chairs and sitting space were plenty. The view is great if you like to look into offices and apartments.

We stayed in a So Urban room, #327.

SoVinceL, General Manager at The Hotel Telegraph, responded to this review

Dear wOoDpEkEr,

We appreciate your feedback and thank you for taking the time to leave us your comments on TripAdvisor.

Sofitel So Singapore is a luxury boutique hotel housed in a heritage building with 134 rooms, varying in size from 24sqm to 82sqm each with a unique 3m high ceiling and interesting design touches, amenities and a full Apple guestroom technology solution to offer a different and unique experience.

We strive to please our guests with excellent service and regret to hear that our service did not meet your expectations. Rest assured that it is in my interest to ensure our Ambassadors are well trained to deliver a memorable and personalized experience to all our guests. Your feedback on our service shortfalls such as towels and bottled water delivery and turndown service will be investigated and will ensure it is diligently carried out.

While we continue to strive towards service excellence, I hope you will provide us with another opportunity to welcome you back to Sofitel So Singapore for a truly magnifique experience.

So Kind Regards,
Vincent Lelay
General Manager

« less

Review collected in partnership with Sofitel.com

kammeiling

Hong Kong, China

Trip type:

Couples

never forget

Apr 8, 2015

all i can say is a perfect stay in the hotel,specially all the staff are so helpful for everything,........Rex Law is the best staff that i met for those cover... more »

Review collected in partnership with Sofitel.com

16-20 of 2,926 Reviews

« 1 2 3 4 5 »

MsRania

Melbourne, Australia

Trip type:

Solo travel

I want to live here!

Mar 26, 2015

I recently spent a week in Singapore and decided to stay at the Sofitel So for the bulk of my trip- and I was very glad I did! From the... more »

I recently spent a week in Singapore and decided to stay at the Sofitel So for the bulk of my trip- and I was very glad I did! From the first moment I walked in and was greeted by the very friendly staff, to my excitement when I saw how spacious and chic my So Urban room was.

I specifically choose boutique hotels when I am travelling as I find that they pay close attention to detail and offer an alternative to the larger establishments and this was no exception. From the little surprise elements in the room (including the generous complimentary beverages in the mini bar which included Singapore's own Tiger beer to the local tapioca snacks and even Skittles), to the fashion and history books placed in my own little "library" for downtime.

The decor and feel of the hotel is extremely chic and stylish and added to that the location which is close to many attractions such as Chinatown and Marina Bay made it a winner for me. One staff member in particular, Hana, made my experience even more special with her attentive and friendly service and ready smile that greeted me each day.

Breakfast each morning was a very generous buffet ranging from pastries to cold cuts to cereals, fruits and local hot dishes with coffee that even I looked forward to each morning (I come from Melbourne where coffee is a religion). Dinner at the inhouse restaurant Xperience was also a delight and the chef could be seen hard at work. Extensive wine selection and I very much recommend the cocktails on offer, in particular the signature #35.

I strongly recommend this hotel for any stays in Singapore and very much look forward to when I can visit again soon. I would not stay anywhere else.

SoVinceL, General Manager at The Hotel Telegraph, responded to this review

Dear MsRania,

Thank you for leaving such a great review on TripAdvisor.

Sofitel So Singapore offers playful and intense living in the city through a So differentiated boutique hotel experience with designs influenced by 19th century French grandeur and a local Singaporean touch.

I’m pleased to hear that you appreciated our attention to detail and enjoyed the surprise elements in the room including our So Singaporean in-room private bar, and had a delectable dining experience at Xperience restaurant. I will relay your commendations to Hannah who would feel very encouraged to read that her attentive and friendly service made your experience special.

Thank you for your recommendation and we look forward to welcome you back soon for another So Magnifique stay.

So Kind Regards,
Vincent Lelay
General Manager

« less

Review collected in partnership with Sofitel.com

Kelvin C

Singapore

Trip type:

Couples

Kelvin's Sofitel Singapore Review

Dec 28, 2014

Both my wife and I had a wonderful experience staying at Sofitel Singapore. The room had a very parisian chic touch to it and the bathroom/bathtub was HUGE! Customer service... more »

Review collected in partnership with Sofitel.com

21-22 of 2,926 Reviews

« 1 2 3 4 5 »

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.